Bybit is a leading cryptocurrency exchange and digital financial platform serving over 80 million users globally. Backed by a global team of ambitious builders, the company fosters a high-performance environment where talent is empowered to drive real impact.
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Act as the principal person in charge of the Ombudsman channel in Brazil, ensuring compliance with Central Bank regulations and managing all incoming demands.
Prepare semiannual reports and manage the Reclame Aqui channel to maintain a company score above 8.0.
Serve as subject matter expert for client inquiries, focusing on trade-related issues and local Brazilian payment systems like Pix.