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About the Role:
- Direct the European customer experience strategy, CRM-driven communication, and support operations for Bybit EU.
- Partner with Product, Technology, Compliance, and global teams to deliver seamless customer experiences.
Key Responsibilities:
- Define and execute service strategy, standards, and KPIs across European markets and channels.
- Own CRM, incident communications, and user alerts; manage escalations, complaints, and service quality.
What We're Looking For:
- 10+ years in customer service leadership in financial services or crypto, with multi-market experience.
- Strong skills in CRM, AI, automation, and omnichannel support solutions.
Bybit
Bybit is a leading cryptocurrency exchange and digital financial platform serving over 80 million users across 200+ countries and regions. The company fosters a high-performance, fast-moving culture with a global team of ambitious builders and innovators.