Become the friendly voice answering calls or supporting emails and other back office channels to solve problems and guiding customers through their journeys with ScotRail. The main purpose of the role includes but is not limited to receiving inbound telephone calls / emails and resolving or taking appropriate action on all kinds of queries. The successful candidate would be someone who is passionate about delivering exceptional customer service, offering solutions and first contact resolutions.
Job listings
Help families get unstuck by being the human voice that guides them to complete estate planning. Proactively call and assist those who started but didn't finish, turning "I'll do it later" into "Done, and it feels great". Jump in to help the team with regular support, be the resident detective to translate customer pain into company action, and become great at estate planning knowledge.