Provide world-class customer experience via email, live chat, and social media. Ensure a seamless transaction process throughout our marketplace. Actively drive resolution of customer issues resulting in customer satisfaction and retention. Maintain and/or improve your team’s Customer Success Metrics. Collaborate, problem solve, and/or strategize with team members in order to identify opportunities for improvements and growth.
In this role, you will support clients before, during, and after their travel planning process by providing timely communication, resolving issues, and ensuring a smooth and stress-free experience. The ideal candidate has a passion for helping others, strong communication skills, and a commitment to delivering exceptional service in the travel space.
Join the Support team and provide excellent technical support to users of the Email platform. You will provide product support for a wide range of customer inquiries received via telephone, email, social media and chat. You will assess the nature of product or service issues and resolve a variety of complex support problems.
Seesaw is seeking a Customer Success Specialist Contractor to assist with projects related to our enterprise district customers. Projects can include activities such as outbound calls, email sequences, invoice collecting, Salesforce updating, data reporting and collecting, and other one-off projects from our enterprise customer success team.