Remote Customer service Jobs • Phone

Engage with customers, documenting and providing advice on customer needs using our established workflow. Coordinate and dispatch work orders to stores as needed. Advise on services, parts, and maintenance packages that align with customer needs and preferences. Address customer inquiries regarding service outcomes, providing detailed explanations and recommendations to maximize customer satisfaction.

The Customer Service Representative will act as a connection, establishing and building relationships with our customers, operating in a fast-paced environment with precision and competence. Responsibilities include handling high amounts of incoming calls, identifying and evaluating customers’ needs to deliver satisfaction, and building sustainable relationships of trust through open and interactive discussion.

Provide extensive support via phone and online channels to patients and healthcare providers. Manage scheduling logistics, referral coordination, and registration, collaborating with providers and facilities to optimize workflow and minimize delays. Foster community engagement to bolster patients' healthcare journey. Use a variety of technologies, tools and resources to support departmental workflows.

Working under general supervision, the Customer Service Representative I supports Wawanesa's dedication to delivering an exceptional and consistent customer experience by providing information and resolutions for our existing policy holders. Resolve complex inquiries by analyzing data using multiple information systems and policy/contract manuals. Deliver an exceptional customer experience in a fast-paced contact center environment.