The Patient Engagement Specialist provides service for inbound pharmacy phone calls and places outbound patient refill calls, assisting patients through the entire refill process. This role involves responding to patient requests, supporting health systems, checking prescription statuses, and helping pharmacies adjudicate electronic claims. They act as a point of contact between patients, pharmacy staff, clinical providers, and internal areas.
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Help families get unstuck by being the human voice that guides them to complete estate planning. Proactively call and assist those who started but didn't finish, turning "I'll do it later" into "Done, and it feels great". Jump in to help the team with regular support, be the resident detective to translate customer pain into company action, and become great at estate planning knowledge.