Patient Access Specialist - Connect Call Center

At St. Luke’s, our dedicated team of Patient Access Specialists strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences. Connect serves as a healthcare contact call center, centrally situated in downtown Boise. As the primary gateway to our patients' healthcare journey, we play a crucial role in facilitating their experiences. Available shifts may vary from 8am-430pm, 830-5pm, or 930-6pm depending on department needs but training for the first couple of weeks will be from 830am-5pm. Once training is completed, the possibility of remote work is based on employee's proficiency. This role provides extensive support via phone and online channels to patients and healthcare providers which include managing scheduling logistics, referral coordination, and registration. This role collaborates with providers and facilities to optimize workflow and minimize delays while using a variety of technologies, tools and resources to support departmental workflows.