Respond to customer queries promptly through email, live chat, and phone calls.
Collaborate with various departments to resolve complex issues and escalate when necessary.
Document repetitive issues and create FAQs, user manuals, and tutorials to improve the customer experience.
PrimeXBT is a fintech company specializing in forex and cryptocurrency trading platforms. They offer an international, cross-functional work environment and value performance-based rewards and employee well-being.
Handle back office tickets and provide 7*24h online enquiry and email reply services.
Support customer enquiries, advice, and suggestions via email or online tools.
Handle customer complaints, special cases, and ad hoc tasks with integrity.
Binance is a leading global blockchain ecosystem and the world's largest cryptocurrency exchange by trading volume and registered users. Trusted by 300+ million people in 100+ countries, it is a user-centric global organization with a flat structure and a mission to increase financial access.
Provide quality customer support through online channels, managing sensitive financial transactions and VIP accounts.
Coordinate with internal teams and handle merchant payments accurately within service levels.
Maintain FAQ, SOP, and knowledge base tools for new features and updates.
BTSE is a global leader in fintech and blockchain technology with three core pillars: Exchange, Payments, and Infrastructure Development. They serve over 100 corporate clients worldwide and foster a collaborative culture through team-building programs and company events.
Answer customer inquiries via live chats and emails
Provide accurate information about the company's products
Resolve cases in a timely and professional manner
Quadcode is a fintech company providing financial brokerage services and a SaaS trading platform. With 500+ employees worldwide, the company values talent, innovation, and dedication in a friendly environment.
Prepare, review, and update customer service SOPs, macros, announcements, and FAQs for clarity and consistency.
Manage CS tickets and monitor daily performance, proposing data-backed process improvements.
Collaborate with cross-functional teams, create training materials, and support knowledge transfer on updated processes.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. Trusted by over 300 million people in 100+ countries, the company maintains a flat, result-driven culture and a remote-first work environment.
Handle daily settlement and reconciliation for TradFi products, plus manage listing and delisting of tickers and funds.
Investigate product issues end to end, partnering with PMs and engineers to find root causes and fixes.
Coordinate with Customer Service, Treasury, and regional teams on user escalations and operational matters.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. Trusted by 300+ million people in 100+ countries, the company is known for its flat structure, user-centric culture, and mission to increase financial freedom.
Manage inbound calls and virtual teller sessions, resolving member inquiries about accounts and transactions.
Refer quality loan opportunities based on member needs and educate members on appropriate products and services.
Adhere to credit union procedures and federal compliance regulations while completing training and supporting team goals.
GTE Financial is a credit union dedicated to delivering remarkable member experiences through financial solutions and community impact. Recognized as a top workplace by Newsweek and American Banker, it fosters an award-winning culture focused on employee growth and well-being.
Handle day-to-day spot business operations, including announcements and documentation.
Analyse market and product data to prepare regional performance reports.
Coordinate with regional teams and Customer Service on spot-related issues.
Binance is the world's largest cryptocurrency exchange by trading volume and registered users, offering a range of digital-asset products and services. Trusted by 300+ million people in 100+ countries, it has a fast-paced, innovative, and remote-first culture.
Deliver excellent customer service to panelists participating in market research surveys.
Ensure timely resolution or escalation of requests and communicate progress promptly.
Achieve or exceed required team KPI goals and coordinate escalations as needed.
Dynata is the global leader in online data collection for the market research industry. We have a collaborative, inclusive culture with a focus on excellence and have been recognized with the 2026 ATD BEST Award for talent development.
Own inbound support across voice, chat, and email, ensuring customers get fast, helpful answers.
Manage cases end-to-end, including triage, prioritization, follow-ups, and clear closure.
Partner closely with Technical Support on complex issues and handle escalations calmly.
Voize builds an AI companion that frees nurses from administrative work, giving them more time for patient care. It's a fast-growing startup backed by $50M Series A, trusted by over 75,000 nurses and 1,100+ care facilities.
Consult customers on all questions related to our websites.
Work efficiently with customer requests to resolve issues and ensure retention.
Promote our websites and maintain high service quality.
Social Discovery Group (SDG) solves problems of loneliness and disconnection by transforming virtual intimacy into the new normal through social entertainment platforms. The company is a two-time 'Great Place to Work' winner and a top-5 company for work-from-anywhere jobs, with an international team of digital nomads.
Handle inbound and outbound calls as the first point of contact for customers.
Assist with payments, renewals, cancellations, and resolve issues promptly.
Document interactions, collaborate with the team, and maintain high customer satisfaction.
We are UNIFIN, Inc., a growing tech company focused on building innovative digital solutions. We value creativity, collaboration, and continuous learning.
Act as a strategic advisor for key accounts, building executive-level relationships and conducting regular QBRs.
Understand complex business challenges and provide guidance on using consumer insights to drive ROI.
Monitor customer health, identify growth opportunities, and collaborate with internal teams to improve experience.
Appinio is a global market research company that combines an AI-powered insights platform with expert consultancy, helping companies understand consumers and make smarter decisions. Founded in 2014, the company has over 260 employees across 13 countries, is remote-first, and serves 2600+ international clients in over 190 markets.
Lead and mentor a team of customer support Advisors, fostering high performance and conducting regular coaching and calibration sessions.
Develop and implement training programs, manage QA compliance at 95%, and drive CSAT to 97% through process optimization.
Collaborate with HR, Technical CS, and other teams to recruit, onboard, and improve processes while handling escalated customer issues.
We are a fully distributed team of over 160 Xapiens working remotely from 50+ countries, focused on economic freedom and wealth protection. We work hard, think globally, and inspire each other to learn and grow.
Act as the dedicated point of contact for global B2B clients during live trading events, delivering clear, evidence-backed updates under time pressure.
Investigate live data using back-office tools like Grafana, Freya, and JSON payloads to verify market states and resolve settlement disputes.
Manage live incident responses and coordinate with Trading, Product, Risk, and Customer Success teams for seamless escalations.
Oddin.gg is the global leader in esports data science, providing cutting-edge esports betting solutions worldwide. Recognized as the fastest-growing tech company in Central Europe by Deloitte in 2024 and 2025, they are rapidly expanding with a new core team of 6 Customer Support Specialists, offering high impact and clear career growth.
Act as the frontline voice of Ruggable, delivering excellent consumer service via phone, chat, and email.
Provide timely resolution for inquiries about returns, cancellations, exchanges, orders, and products.
Partner with management and teammates to escalate issues and enhance the customer experience.
Ruggable is a venture-backed DTC e-commerce brand based in Los Angeles, known for patented washable rugs. The company has a loyal customer base and a collaborative team that delivers results in a fast-paced, high-growth environment.
Provide exceptional customer support via chats, emails, and calls.
Maintain a 90%+ customer satisfaction score with prompt, empathetic solutions.
Collaborate with Engineering and Product teams to resolve complex customer issues.
Ideals is a global B2B SaaS product company providing secure document sharing and collaboration solutions for high-stakes processes. Trusted by over 2 million users from 300,000 companies, the team values commitment, excellence, collaboration, trust, and care.