Handle day-to-day spot business operations, including announcements and documentation.
Analyse market and product data to prepare regional performance reports.
Coordinate with regional teams and Customer Service on spot-related issues.
Binance is the world's largest cryptocurrency exchange by trading volume and registered users, offering a range of digital-asset products and services. Trusted by 300+ million people in 100+ countries, it has a fast-paced, innovative, and remote-first culture.
Handle back office tickets and provide 7*24h online enquiry and email reply services.
Support customer enquiries, advice, and suggestions via email or online tools.
Handle customer complaints, special cases, and ad hoc tasks with integrity.
Binance is a leading global blockchain ecosystem and the world's largest cryptocurrency exchange by trading volume and registered users. Trusted by 300+ million people in 100+ countries, it is a user-centric global organization with a flat structure and a mission to increase financial access.
Support capacity planning and resource management for the creative team using Asana and workload data.
Identify automation and AI opportunities to streamline resourcing workflows and improve consistency.
Manage agency partnerships, including audits, onboarding, and standardized protocols in Confluence.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. Trusted by over 320 million people in 100+ countries, it offers a wide range of digital asset products from trading and finance to education and Web3.
Provide quality customer support through online channels, managing sensitive financial transactions and VIP accounts.
Coordinate with internal teams and handle merchant payments accurately within service levels.
Maintain FAQ, SOP, and knowledge base tools for new features and updates.
BTSE is a global leader in fintech and blockchain technology with three core pillars: Exchange, Payments, and Infrastructure Development. They serve over 100 corporate clients worldwide and foster a collaborative culture through team-building programs and company events.
Drive operational readiness and ongoing support for institutional product suites, ensuring processes and documentation are in place.
Partner with Product and Business Development to enable product launches, client pitches, and go-to-market execution.
Translate product capabilities into client-facing value propositions and track product adoption and performance metrics.
Binance is a leading blockchain ecosystem and the world's largest cryptocurrency exchange by trading volume. Trusted by over 300 million users globally, it operates with a flat, user-centric culture and a focus on career growth.
Manage vendor setup and ensure timely settlement of external bills.
Maintain accurate records of budgets and financial transactions while responding to stakeholder inquiries.
Support workflow improvements, coordinate meetings and training, and onboard new joiners.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and users. Trusted by 300+ million people in 100+ countries, it offers a remote-first, results-driven culture with a flat structure and career growth opportunities.
Handle daily settlement and reconciliation for TradFi products, plus manage listing and delisting of tickers and funds.
Investigate product issues end to end, partnering with PMs and engineers to find root causes and fixes.
Coordinate with Customer Service, Treasury, and regional teams on user escalations and operational matters.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. Trusted by 300+ million people in 100+ countries, the company is known for its flat structure, user-centric culture, and mission to increase financial freedom.
Own the weekly billing cycle for Chinese customer brands, pulling data from multiple systems and building accurate spreadsheets.
Check every invoice for formula accuracy, internal consistency, and contract alignment before issuing to customers.
Communicate directly with Mandarin-speaking customers and internal stakeholders to resolve billing queries.
Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. The company is building one of the fastest-growing ecommerce companies in history.
Identify and evaluate partners and negotiate brand partnerships to achieve business goals.
Build and execute partnership strategies and activation plans with cross-functional teams.
Use data to set goals, manage budgets, improve ROI, and support regional marketing execution.
Binance is the world's largest cryptocurrency exchange by trading volume and a leading blockchain ecosystem trusted by 300+ million users globally. It fosters a remote-first, results-driven culture with a flat structure, world-class talent, and a mission to increase financial freedom.
Lead and mentor a team of customer support Advisors, fostering high performance and conducting regular coaching and calibration sessions.
Develop and implement training programs, manage QA compliance at 95%, and drive CSAT to 97% through process optimization.
Collaborate with HR, Technical CS, and other teams to recruit, onboard, and improve processes while handling escalated customer issues.
We are a fully distributed team of over 160 Xapiens working remotely from 50+ countries, focused on economic freedom and wealth protection. We work hard, think globally, and inspire each other to learn and grow.
Respond to customer queries promptly through email, live chat, and phone calls.
Collaborate with various departments to resolve complex issues and escalate when necessary.
Document repetitive issues and create FAQs, user manuals, and tutorials to improve the customer experience.
PrimeXBT is a fintech company specializing in forex and cryptocurrency trading platforms. They offer an international, cross-functional work environment and value performance-based rewards and employee well-being.
Provide personalized support to Mandarin-speaking students and parents, building trusted relationships.
Manage onboarding, administrative processes, and orientation sessions for the Chinese market.
Collaborate with academic, product, admissions, and sales teams to improve support processes.
The partner company provides personalized academic support to students and families through education technology. They operate a globally distributed, fully remote team focused on collaboration and continuous improvement.
Assist clients on all inquiries via live chat or email, ensuring an excellent customer service experience.
Manage and follow up on inquiries and complaints, converting customer needs into constructive feedback.
Ensure smooth frontline operations and report any discrepancies or situational risks to management on time.
Bybit is a leading cryptocurrency exchange and digital financial platform, serving over 80 million users across more than 200 countries. We foster a high-performance, fast-moving environment with a global team of ambitious builders and innovators.