Support Mandarin-speaking students and families as their primary point of contact.
Build trusted relationships and provide personalised, proactive solutions for academic success.
Collaborate cross-functionally to improve and localise student support processes.
This role is with a partner company that provides dedicated support for Mandarin-speaking students and families in an online learning environment. They operate as a fully remote, globally distributed team focused on student success and cross-functional collaboration.
Serve as the primary point of contact for China-based customers regarding product inquiries and operational concerns.
Guide new customers through the onboarding process and provide support leading up to and during go-live.
Assist customers in understanding and effectively using products, conduct training in Mandarin, and coordinate with internal teams.
A-CL provides product support and onboarding services for clients in China. The company focuses on customer success and product adoption, with a small to medium-sized team.
Handle English- and Mandarin-speaking customer inquiries via phone, email, and instant messaging.
Prepare estimates, product details, pricing, and glass/order information; send invoices and collect deposits.
Coordinate approvals, follow up with customers, and support scheduling using online tools.
Wing is on a mission to redefine the future of work for companies worldwide, offering a one-stop shop for building world-class teams and automating operations. The company provides job security, stability, and an inclusive, supportive culture for its remote workforce.
Provide professional customer support in Chinese and English to an international customer base.
Handle inquiries efficiently while maintaining high service standards and meeting performance targets.
Maintain 100% attendance during training and work assigned shifts.
This company is an established eCommerce and Health & Wellness client serving a growing international customer base. No information on company size or culture is provided.
Be the voice of customers and partners, managing requests via Zendesk and occasional calls with clarity and care.
Collaborate with teammates and cross-functional teams to solve complex challenges and improve processes.
Drive continuous improvement by identifying automation opportunities and enhancing product and services.
GOhiring is a leading software company for automated job posting and recruiting analytics. It operates as a small, collaborative team with high trust, creative freedom, and a focus on innovation.
Conduct outbound telephone calls to recruit respondents and administer surveys in Spanish and English.
Assist panel members with account inquiries and provide respondent support.
Manage survey assignments efficiently while maintaining quality standards.
They conduct telephone-based market research to gather insights on consumer habits, customer experiences, and social issues. They offer a collaborative, remote-first culture with flexible scheduling and career development opportunities.
Consulting customers on all questions related to our websites
Resolving customer issues with the goal of retention and promoting our websites
Maintaining a high level of service quality with timely and effective responses
Social Discovery Group is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users, focusing on solving loneliness and disconnection through virtual intimacy. Our international team of 1200 professionals works remotely worldwide, and we achieved Great Place to Work US Certification in 2024, emphasizing trust, pride, and camaraderie.
Deliver excellent customer service to panelists participating in market research surveys.
Ensure timely resolution or escalation of requests and communicate progress promptly.
Achieve or exceed required team KPI goals and coordinate escalations as needed.
Dynata is the global leader in online data collection for the market research industry. We have a collaborative, inclusive culture with a focus on excellence and have been recognized with the 2026 ATD BEST Award for talent development.
Manage travel requests and coordinate with partners to ensure smooth, personalized experiences for international clients.
Handle unexpected situations efficiently in a fast-paced environment, prioritizing customer satisfaction.
Utilize CRM tools and digital platforms to manage multiple requests and maintain high service standards.
This company operates in the travel industry, providing customer support and travel experiences for international clientele. It is a dynamic, multicultural start-up with a focus on remote work and a collaborative atmosphere.
Handle inbound customer inquiries and support requests in both French and English.
Proactively reach out to customers requiring assistance or account reviews.
Work in a fast-paced, scaling SaaS environment with a focus on retention and upselling.
Intiveo is a technology company that enhances patient care through innovative software solutions. They are a collaborative team of innovative minds, recognized as one of Canada's Top 100 Employers, with a culture that values stewardship, collaboration, and continuous development.
Serve as the first point of contact for members, handling inbound and outbound calls, texts, and emails.
Create, update, and manage customer cases accurately while following compliance and process requirements.
Provide empathetic, professional support in both English and Spanish to ensure positive customer experiences.
Five Star Solutions provides customer service and support solutions, serving as the first point of contact for members and clients. The company values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available.
Own the full customer lifecycle, acting as a trusted advisor to help clients maximize value from Symplicity and Orbis solutions.
Facilitate discovery workshops and translate business requirements into actionable recommendations for internal and external teams.
Proactively identify at-risk clients, drive adoption, and uncover upsell opportunities while supporting billing and community initiatives.
Symplicity & Orbis Communications creates innovative technology solutions for post-secondary institutions, helping universities improve student experiences and strengthen connections. The company fosters a collaborative and supportive culture focused on employee wellbeing, professional development, and team engagement.
Interact with customers via chat, email, phone, and social channels, solving problems with empathy.
Own each customer interaction from start to finish, ensuring clarity and confidence.
Become a product expert and share insights to improve the customer experience.
Quince is a manufacturer-to-consumer (M2C) retail brand providing high-quality essentials at low prices through direct partnerships with manufacturers. The company has a fast-paced, innovative culture where builders and creators challenge conventional thinking and own their work.
Generate high-quality sales-qualified leads through targeted outbound outreach to new companies in the Chinese market.
Collaborate with Account Executives to transition leads into viable opportunities and closed deals.
Establish yourself as a subject matter expert in EOR & Employment Solutions and maintain high-quality CRM data.
Remote People builds workforce management technology for borderless teams, handling global payroll, benefits, taxes, and compliance so companies can hire anyone anywhere. The company is growing fast and values a global, diverse team with an international, family-like culture.
Adapt complex software interfaces and documentation with total accuracy for native Mongolian users.
Localize global marketing campaigns to resonate with the Mongolian market while preserving brand voice.
Ensure brand integrity and quality across product and e-commerce content with agile collaboration.
LILT is an AI language technology company that provides multilingual AI and human-verified services to enterprises, governments, and AI developers. They collaborate with a global community of linguists and value innovation, excellence, and an inclusive culture.
Investigate and resolve invoice-related queries accurately, providing clear and reliable information to clients.
Manage client inquiries end-to-end, collaborating with Finance, Product, and HR Operations teams to resolve complex issues.
Analyze client queries and trends to identify process gaps and recommend data-driven improvements.
A global customer experience operations team supporting clients in a fast-paced, remote-first environment. They span 26 countries and offer a diverse, inclusive international workplace.
Conduct second-pass quality reviews to ensure linguistic accuracy and consistency across batches.
Validate and calibrate severity assessments to maintain alignment with quality standards.
Identify systemic MT quality issues and provide high-level qualitative feedback for continuous improvement.
Welo Data is an AI services company specializing in data annotation and localization. The company operates with a global remote team and emphasizes quality and continuous improvement.
Manage executive calendars and schedule meetings to avoid conflicts.
Draft professional correspondence and take detailed notes during team meetings.
Organize digital files and follow up on action items to keep projects on track.
Cypress Global Services (CGS) is a growing IT services firm based in North Houston, TX, providing IT consulting and staffing solutions nationwide. The company offers remote flexibility and comprehensive training to support employee growth.