Client Success Manager

About the Role:

• You will partner with clients throughout their lifecycle, helping them achieve business goals and improve how they use our technology.
• You will act as a trusted advisor, product expert, and strategic partner, bridging technical concepts for non-technical audiences.

Key Responsibilities:

• Build strong client relationships and support onboarding, implementation, and optimization of products.
• Identify upsell and cross-sell opportunities and collaborate with Account Executives.
• Work with Product, Development, and Support teams to communicate customer feedback and improve usability.

What We're Looking For:

• Experience in Customer Success or Account Management in a SaaS environment.
• Strong communication in both English and French, with digital literacy and analytical problem-solving skills.
• Willingness to travel occasionally within Canada and the US.

Why You'll Love This Role:

• You'll be part of a team passionate about higher education technology and innovation.
• Enjoy flexibility to work remotely or from the Hamilton office, with opportunities for professional development and community involvement.