Operations Associate (Spanish Speaking)

Key Responsibilities:

• Take ownership of client-facing operational cases, balancing accuracy, empathy, and efficiency.
• Investigate and resolve invoice-related queries, troubleshoot platform issues, and manage cases end-to-end.
• Collaborate with Finance, Product, and HR Operations teams to deliver effective solutions.

Requirements:

• 2–4 years of experience in customer experience operations, financial support, or SaaS environments.
• Fluent Spanish and strong English, with excellent communication and analytical skills.
• Familiarity with invoice management, CRM, or ticketing platforms like Salesforce or NetSuite is a plus.

Benefits:

• Fully remote working environment with flexibility to work from different locations.
• Opportunity to join a globally distributed team spanning 26 countries.
• WorkFlex programme, Well-Being Day, subsidised gym memberships, and training allowance.