We build a workforce management platform that allows customers to hire the best talent in minutes, without worrying about compliance, payroll, or HR admin.
We are a technology company, not an accountancy or recruitment firm, and we believe in hiring from within and retaining top talent.

Key Responsibilities:

Handle HR-related customer inquiries through email, phone, and chat, and manage the ticketing system for timely resolution.
Investigate and troubleshoot client issues, escalate when necessary, and collaborate with teams like sales, operations, finance, and payroll.
Use client feedback to improve products and services, and conduct training sessions.

Qualifications:

Minimum 3 years of customer service experience in EOR or HRTech.
Proficiency in Customer Support tools like Freshdesk, Zendesk, Salesforce, or WeCom/WeChat.
Fluency in English (C2), strong problem-solving skills, and cultural sensitivity.

Remote People

Remote People builds infrastructure for borderless teams, handling global payroll, benefits, taxes, and compliance with a technology platform. They are a growing international family committed to building a diverse, global team and offering equal opportunities.

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