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Responsibilities:
- Respond to customer queries promptly via email, live chat, and phone.
- Work with departments to address complex problems and escalate issues.
- Conduct follow-ups and perform troubleshooting.
Qualifications:
- Experience in fintech (forex/crypto).
- 1+ years of online customer support experience.
- Excellent written and oral English and interpersonal skills.
Conditions:
- 100% remote job with shifts 2/2 4pm-4am GMT.
- Competitive salary with quarterly performance-based bonus.
- Medical insurance after probation and additional sick leaves every 6 months.
Finyard
Finyard is a global team of engineers, data scientists, marketeers, and financial experts passionate about technology and innovation, bringing revolutionary software services worldwide since 2018. They are a cross-functional team working on challenging FinTech products.