Customer Support Specialist

Role & Responsibilities:

• Answer incoming customer calls, emails, and chats in a professional, friendly manner, serving as the first point of contact for platform and crypto transaction issues.
• Guide customers through account setup, transactions, and platform features using approved scripts, and troubleshoot basic technical issues like login or transaction errors.
• Document every customer interaction accurately in the CRM, update records, and escalate complex issues to engineering or specialist teams with clarity.

Qualifications & Skills:

• Excellent verbal and written English communication skills, with a confident, clear, and professional tone on all channels.
• Comfortable handling high volumes of calls, chats, and emails daily, with strong CRM proficiency and attention to detail.
• Basic technical aptitude and problem-solving instincts, with bonus knowledge of cryptocurrency or blockchain preferred.

What We Offer:

• Competitive salary in USD paid consistently every month, plus 10 paid vacation days per year and all US federal holidays.
• 100% remote work from anywhere in LATAM or Europe, with a professional home setup.
• A fast-paced, high-growth fintech environment with a collaborative culture where your communication skills are genuinely valued.