Source Job

• Provide customer support with shift schedule, including transaction and limit monitoring.
• Monitor provider activity, allocate resources during downtime, and calculate potential losses.
• Perform refunds and request user documents as needed.

FYST is a leading fintech company in the payments space. We are young, ambitious, and serious about growth, with a passionate team that values meaningful impact.

• Provide high-quality support to riders, drivers, and partners via phone, chat, and email, resolving trip-related issues and account concerns.
• Manage real-time trip updates, escalations, and driver onboarding, ensuring smooth daily operations.
• Maintain accurate records, share feedback with internal teams, and adapt to changing priorities across support activities.

Our partner is a transportation company that connects riders, drivers, and healthcare partners through a reliable platform. They are a growth-oriented company with a global team, emphasizing empathetic support and continuous improvement.

• Handle chat requests from potential, new, and existing customers to ensure a satisfying customer experience.
• Manage multi-channel communication via phone and email for quick and customer-oriented resolution of inquiries.
• Assist existing customers with all aspects of our services, from transaction processing to multi-currency accounts and payment solutions.

Amnis is a fintech company transforming international transaction business for SMEs. It is a fast-growing scale-up with over 4,000 SME clients in Switzerland and Europe, offering a young and dynamic team environment.

• Handle customer billing and subscription inquiries via email and phone.
• Manage billing support tickets and prioritize requests for timely resolution.
• Analyze billing trends and recommend process improvements to enhance customer experience.

The partner company provides billing and subscription management solutions. It is a remote-first organization with a collaborative international team.

• Provide customer support for website users via chat and email.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain records of customer interactions and enter data into CRM and other tools.

Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. They help small businesses and enterprises free up their teams for strategic high-value tasks and are growing.

• Provide front-line support and occasional sales assistance to English, Spanish, and Russian-speaking drivers and fleet managers in the USA and Canada.
• Proactively identify areas for product/service improvements and participate in implementing solutions to increase customer satisfaction, growth, and retention.
• Work as a team player with a desire to impact the organization and grow into upper-level positions quickly.

HOS247 LLC is a growing technology company that provides hardware and software solutions to trucking companies in the USA and Canada. Their top-rated ELD Logbook and Fleet Management system ensures transportation compliance and delivers superior visibility, safety, and productivity for commercial fleets.

• Respond promptly and professionally to customer enquiries via live chat and email.
• Troubleshoot customer issues, identify solutions, and guide them to resolution.
• Maintain detailed records of interactions and collaborate with internal teams.

• Provide Tier 1 functional and technical support through phone, email, and ticketing systems, ensuring timely and effective issue resolution.
• Investigate, document, and troubleshoot software-related incidents, gathering all relevant information to support efficient case handling.
• Assess and prioritize incoming requests, escalating cases to appropriate internal teams or specialists when necessary.

Our partner is looking for a Global Service Desk Analyst based in Brazil. They are in a global technology environment where customer experience, innovation, and operational excellence are at the heart of every interaction, offering career growth opportunities within a fast-evolving technology environment.

• Prepare, format, and organize legal documents and case files in line with firm and court standards.
• Communicate regularly with clients, courts, and opposing counsel to provide updates and keep cases moving.
• Manage case calendars, track deadlines, and support attorneys with filings and administrative tasks.

Veta Virtual is a virtual staffing company that hires legal professionals for clients in the legal industry. They provide a supportive, collaborative remote culture with a stable, organized environment where employees are valued.

• Own a portfolio of enterprise customers, driving platform engagement and satisfaction through Success Plans and QBRs.
• Monitor customer KPIs and needs to ensure maximum value delivery and adoption of new features.
• Act as technical product expert, providing training and troubleshooting, and representing customer feedback internally.

Urbantz provides a SaaS platform for last-mile delivery management, helping enterprises cut complexity and improve sustainability. With over 100 brands and rapid growth since 2015, Deloitte ranked them third in the Technology Fast 50 list in 2020, and they foster a diverse, collaborative culture.

• Resolve customer inquiries via live chat, WhatsApp, and email, handling logistics, orders, and website issues.
• Support team growth by onboarding and training new joiners, coaching colleagues, and managing escalations.
• Collaborate across departments, driving root-cause fixes and owning day-to-day operations with a customer-first mindset.

Nivoda is a global B2B diamond and gemstone marketplace connecting retailers with suppliers. Processing $300M+ annually, it spans multiple regions. Its customer support team is distributed across 8+ countries, with a focus on responsiveness and continuous improvement.

• Build and nurture trusted relationships with top-tier customers.
• Drive retention and proactively reactivate dormant accounts.
• Resolve customer inquiries and act as a bridge between customers and product team.

We are a Ukrainian IT company building world-class products including Hily, Taimi, AdConnect, and Mailkeeper. With 500+ employees and offices in Kyiv, London, and Limassol, we ranked 5th among Ukraine's best employers in 2025.

• Handle high volumes of live chats and coordinate customer inquiries about Binance's products and features.
• Solve customer complaint issues and document report analysis to improve service quality.
• Handle unpredictable emergencies efficiently and perform adhoc tasks as assigned.

Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. Trusted by over 300 million people in 100+ countries, it offers a range of digital-asset products and services, and has a flat-structured, global team of world-class talent.

• Consult customers via calls, email, and chat on all questions regarding our websites.
• Resolve customer issues promptly to ensure retention and promote our services.
• Maintain high service quality while analyzing customer emotions and adapting to difficult situations.

Social Discovery Group (SDG) solves loneliness and disconnection by transforming virtual intimacy into the new normal through social entertainment platforms that connect people globally. The company employs a diverse international team of digital nomads working remotely worldwide, and has been recognized as a Great Place to Work (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025).

• Conduct proactive outreach to VIP clients via calls and CRM tools.
• Promote products and negotiate to convert leads into long-term customers.
• Build strong relationships and monitor client activity for growth opportunities.

Quadcode is a fintech company excelling in financial brokerage activities and delivering advanced financial products to its global clientele. With a team of 500+ creative and tech-driven people across the globe, it offers a friendly and positive environment.

• Provide high-quality customer support through chat and email, addressing technical issues and inquiries.
• Manage multiple customer interactions simultaneously while maintaining efficiency and empathy.
• Follow support processes and escalate complex issues to internal teams when needed.

This company provides customer support services for technology products. They value collaboration, innovation, and a customer-centric culture, with a fully remote team.

• Respond promptly to customer inquiries via phone and email, providing product information and troubleshooting.
• Resolve complaints with professionalism, issue refunds/exchanges, and document recurring issues for management.
• Maintain up-to-date product knowledge and collaborate with internal teams to ensure seamless service.

Workforce Opportunity Services is a leading 501(c)(3) nonprofit that develops the skills of high-potential individuals through strategic partnerships. Utilizing a research-based model from Columbia University, they recruit and place talent with leading organizations worldwide.

• Provide fast, empathetic, and reliable customer support via chat and email.
• Triage and escalate issues with structured repro steps and context to engineering.
• Ensure SLA compliance and help absorb volume spikes during peak periods.

Beside is rebuilding the phone from the infrastructure up, making it carrier-grade and AI-native to understand and act on conversations. They operate with a written-first, public-first culture and are in a critical growth phase.

• Promptly respond to customer inquiries via email, chat, and phone, resolving issues to ensure a positive experience.
• Provide clear information about MoneyHero's products and services, escalating complex issues as needed.
• Maintain accurate records, adhere to policies, and collaborate with team members to achieve department goals.

MoneyHero is a fintech company that empowers and connects people to a better financial future by helping them make the best financial decisions. With over 350 talented individuals across 4 markets, the company is backed by world-class investors and serves over 10 million monthly users.

• Respond to customer inquiries in English and Spanish via phone, email, SMS, and chat with professionalism.
• Serve as primary contact for Spanish-speaking families, translating communications and ensuring equitable access.
• Maintain detailed records of interactions, resolve issues, and collaborate to enhance customer experience.

Odyssey partners with state agencies to design, launch, and operate ESA and grant programs, providing technology and operations for education funding. The company operates across 6 states, serving 200,000+ students and managing over $1B in funds, with backing from investors like a16z.