Senior Customer Success Manager (ES/EN/FR)

The Challenge:

• Urbantz is rapidly expanding and seeks a CSM to manage key enterprise accounts.
• The role focuses on optimizing platform engagement and ensuring customer success.

The Day-to-Day:

• Take ownership of a customer portfolio, create Success Plans, and conduct QBRs.
• Monitor KPIs, provide technical expertise, and advocate for customer needs internally.
• Help with product feature validation and rollout.

The Must-Haves:

• 5+ years in customer-facing roles with fluency in Spanish, French, and English.
• Strong SaaS knowledge, API integration understanding, and executive presence.
• Excellent communication and customer management skills.

The Perks:

• Work from anywhere with autonomy and a competitive salary plus fringe benefits.
• Join a diverse international team with opportunities for training and growth.
• Team meetups in Brussels and annual offsite.