Similar Jobs
See allFrench-Speaking Customer Success Manager
Adthena
UK
Customer Success
Stakeholder Management
Digital Marketing
Enterprise Customer Success Manager
Jobgether
EMEA
Customer Success
Account Management
Cloud Computing
Senior Customer Success Manager - German speaker
Algolia
Germany
Customer Success
Account Management
SaaS
Senior Customer Success Manager
Canary Technologies
EMEA
Customer Success
SaaS
Project Management
Customer Success Manager
CoachHub
Europe
Customer Success
Account Management
Data Analysis
Role Overview:
- Customer Success ensures customers realize measurable business value from the HeyGen platform.
- This role owns the post-sale transformation for Enterprise accounts across EMEA, with a focus on French-speaking customers.
Responsibilities:
- Anchor customer conversations around business impact: cost reduction, time-to-content compression, scalable output, global consistency.
- Define, track, and reinforce outcome-oriented success metrics; run structured business reviews in French.
- Own renewal readiness and identify expansion opportunities justified by demonstrated impact.
Qualifications:
- 3+ years in Customer Success, Professional Services, or Consulting in SaaS, with AI tools preferred.
- Full professional fluency in French and English, with German as a strong plus.
- Experience with Enterprise CS motions, CRM proficiency, and data-informed mindset.
Why Join:
- CS at HeyGen is a strategic, revenue-impacting function with real ownership and autonomy.
- Be the first CS hire in the UK, helping define 'great' as the team scales Enterprise CS across EMEA.
- Work with top companies and reimagine how customers create and operate visually.
HeyGen
HeyGen makes visual storytelling accessible to all by building technology that equips more people to create captivating video content. It is a fast-growing, inclusive startup with a culture of innovation and customer focus, operating as an Equal Opportunity Employer.