French-Speaking Customer Success Manager

Responsibilities:

• Drive client adoption and value through smart onboarding, best-practice guidance, and bespoke solutions for French and UK clients.
• Own retention and engagement via regular check-ins, actionable insights, and timely follow-through.
• Co-own client success plans with Account Managers, guiding clients through milestones and capturing outcomes.

Qualifications:

• Native French speaker with strong written and spoken English.
• 2+ years in client-facing Customer Success, Account Management, or Client Services.
• Strong stakeholder management skills with comfort engaging up to C-level.
• Solid understanding of digital marketing and paid search.
• Strong analytical skills and a customer-centric mindset.

Benefits:

• Trust-based vacation with unlimited PTO.
• Private medical insurance and mental health support.
• Family care package with 6 months maternity and 2 months paternity leave.
• Competitive pension/401(k) schemes and home office stipend.