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Responsibilities:
- Take full ownership of the post-onboarding customer lifecycle, ensuring retention and advocacy.
- Proactively monitor product usage and partner with clients to achieve strategic goals.
- Assess health metrics and mitigate churn risk through proactive engagement.
Qualifications:
- 3+ years of B2B SaaS Customer Success or Account Management experience.
- Native-level German and English, with proficiency in Gainsight, Salesforce, and Claude.
- Proven ability to analyze data, build scalable processes, and manage KPIs.
Compensation & Benefits:
- Target cash compensation of €65,000–€80,000, plus stock options and quarterly bonus.
- Benefits include Canary Days, Self Improvement Club, Professional Development, and Travel Reimbursement.
Canary Technologies
Canary Technologies provides modern hospitality software powered by an AI platform, used by over 20,000 hoteliers in 100+ countries. Named a 2024 Deloitte Technology Fast 500 company and backed by top Silicon Valley investors, it fosters a culture of innovation and growth.