Customer Success Manager

Responsibilities:

• Lead and build relationships: Own a portfolio of customers and guide them with tailored strategies that increase adoption, satisfaction, and long-term retention.
• Spot opportunities & drive growth: Identify upsell and cross-sell opportunities by understanding customer needs and uncovering additional value.

Qualifications:

• You have at least 5 years of experience in Customer Success, Account Management, or a similar customer-facing role, with a strong track record of driving satisfaction, retention, and growth.
• You communicate clearly and confidently in both Dutch and English, and you’re comfortable presenting to senior stakeholders and leading customer conversations.

Benefits:

• A meaningful mission: protect organizations across Europe from real-world cyber threats.
• A remote-friendly culture with regular company-wide get-togethers, giving you the opportunity to collaborate in person and build strong team connections.