Customer Success Manager (EU)

Responsibilities:

• Manage Gross Revenue Retention (GRR) and renewal readiness across assigned accounts.
• Proactively monitor customer health scores and identify potential risks.
• Support executive alignment and customer engagement ahead of renewal cycles.

Enablement:

• Identify and help qualify expansion opportunities including new sites, capabilities, and services.
• Partner closely with Sales on account planning and expansion initiatives.
• Contribute to Net Revenue Retention (NRR) goals within the assigned portfolio.

Operations:

• Independently manage a portfolio of approximately 5–10 strategic accounts and 10–20 hybrid-touch accounts.
• Maintain account health visibility and escalation coordination.
• Partner cross-functionally to support customer initiatives and issue resolution.