As a Customer Success Manager, build trust, understand client needs, and drive lasting relationships and success, leading to increased adoption, satisfaction, and retention. Guide clients to achieving their goals, helping them get the most from our platform. Lead business reviews, support campaign strategies, and share helpful insights.
Job listings
$150,000–$170,000
USD/year
The Director of Support will structure and manage support for NA customers, lead the support team across the U.S., and monitor performance and customer satisfaction. They will gather and analyze information, resolve issues, and provide direction for escalations, contributing to new initiatives to improve case resolution. The director will also build a strategy for the department’s structure and act as a Customer-facing subject matter expert.