Source Job

• Manage the full post-sale customer lifecycle, including onboarding, adoption, and expansion across enterprise accounts.
• Translate Marketing Mix Modeling outputs into actionable insights and strategic recommendations for senior marketing leaders.
• Collaborate with data science and product teams to drive client outcomes and identify growth opportunities.

• Act as a trusted advisor for enterprise customers, guiding them through adoption and expansion of advanced IT solutions.
• Manage a portfolio of enterprise accounts, identifying risks, renewal opportunities, and expansion potential.
• Coordinate cross-functional engagement with Engineering, Support, and Field teams to deliver customer success plans.

We use an AI-powered matching process to ensure applications are reviewed quickly and fairly. We operate as a globally distributed team with a remote-first culture built on autonomy, trust, and collaboration.

• Manage and maintain relationships with assigned client accounts, acting as the main point of contact for renewals and account updates.
• Monitor client usage and account health, identifying at-risk accounts and creating action plans to improve engagement.
• Collaborate with Sales, Product, Onboarding, and Support teams to resolve issues and drive client adoption and growth.

FabStation is a software company that specializes in augmented reality products, leveraging BIM models for the manufacturing industry to eliminate fabrication errors. The company is growing and operates remotely from Victoria, BC, with a testing facility in Kelowna, BC.

• Drive new business growth and close opportunities within K–12, Higher Education, or assessment markets.
• Own the full sales cycle, from prospecting to negotiation, while managing pipeline and forecasting.
• Build lasting relationships with stakeholders at all levels and deliver consultative solutions.

Turnitin is a recognized innovator in global education, partnering with educators and institutions for over 25 years to develop learning integrity solutions. With over 16,000 academic institutions, publishers, and corporations using its services in more than 185 countries, Turnitin offers a remote-first culture that prioritizes employee well-being and fosters a diverse, collaborative community.

• Drive deep product adoption and improve customer health scores for German-speaking accounts.
• Manage post-implementation lifecycle, ensuring retention, satisfaction, and account growth.
• Design scalable processes with EMEA leadership and use tools like Gainsight and Salesforce.

Canary Technologies provides modern hospitality software powered by an AI platform, used by over 20,000 hoteliers in 100+ countries. Named a 2024 Deloitte Technology Fast 500 company and backed by top Silicon Valley investors, it fosters a culture of innovation and growth.

• Provide delightful, accurate, and timely support to members navigating the French healthcare system and B2B partner needs.
• Spend 80% of time on member support and 20% on innovative Care projects tailored to your expertise.
• Lead process improvements, mentor team members, and drive cross-functional initiatives to enhance care delivery.

Alan is building a new standard in prevention insurance by integrating insurance, prevention, and care into a single user experience. With over 800 employees and serving 1M+ members, Alan fosters a unique culture focused on making healthcare proactive and accessible.

• Work with Vanta customers across industries in a 1:1 manner, leveraging content in both Spanish and English.
• Empower customers to become self-sufficient, focusing on long-term success and retention.
• Monitor your book of business health via Catalyst, driving customers to specific business outcomes.

Vanta helps businesses earn and prove trust by automating security monitoring and compliance. Founded in 2018, the company has a kind, talented team and serves thousands of companies.

• You will take full ownership of a diverse customer portfolio, designing and executing success strategies that drive adoption and long-term value.
• You will identify upsell and cross-sell opportunities and advocate for customers internally to influence product improvements.
• You will collaborate cross-functionally and use data to track health metrics and strengthen customer outcomes.

Eye Security provides cybersecurity and embedded cyber insurance solutions for organizations across Europe. Headquartered in the Netherlands, they’ve grown to over 170 employees and continue to expand internationally.

• Be the voice of the customer, gather feedback, drive retention and expansion.
• Deliver added value services and identify upsell opportunities with sales.
• Manage customer success plans and conduct virtual business reviews with C-level.

Unit4 is a cloud company redefining ERP for mid-market people-centric organizations with self-driving software. With over 40 years of heritage, they are an agile, fast-growing company that fosters a culture of trust and accountability.

• Take ownership of onboarding and implementation for strategic accounts across EMEA.
• Collaborate with Product, Engineering, and Sales to ensure rapid, aligned implementations.
• Coach team members and build scalable processes for high-value accounts.

Canary Technologies provides modern hospitality software powered by an AI platform. With over 20,000 hoteliers in 100+ countries and backing from top investors, it is recognized as a Deloitte Fast 500 and Best Place to Work.

• Onboard new customers across EU markets, guiding them through setup and training.
• Support customers via email, chat, video, and in person, especially where language or local context matters.
• Build long-term relationships by proactively engaging with assigned accounts and monitoring account health.

Stora is a self storage software platform that empowers operators to manage their businesses, automate processes, and drive revenue growth. In just over 4 years, they've helped hundreds of operators worldwide process tens of millions in automated payments, and they are a fast-growing team focused on innovation.

• Help customers define their goals, discuss new solutions, and resolve product issues.
• Actively create and maintain knowledge base, customer resources, and support materials.
• Work closely with the development team to articulate customer ideas and questions.

Symplicity creates innovative technology solutions for post-secondary institutions, helping companies find talent and students start their careers. They are Great Place To Work certified and offer a balanced culture with wellness activities, team-building, and staff meals.

• Proactively prospect and connect with tour operators in France and Belgium to drive new business.
• Manage the full sales cycle from discovery to demo and closing deals.
• Provide market feedback to product and marketing teams to shape strategy.

WeTravel provides a platform that helps tour operators manage payments, bookings, and customer relationships. The company has a strong international team with momentum across Europe, fostering a collaborative and growth-oriented culture.

• Develop strong relationships and generate growth with key client accounts in North America and EMEA.
• Establish sales and loyalty strategies, analyze customer needs, and conduct sales negotiations to secure contract renewals.
• Coordinate between Customer Success, Sales, and Marketing teams to ensure effective account management.

365Talents, now part of Docebo, provides an AI-driven skills intelligence platform that helps organizations with career growth, internal mobility, and workforce planning. They have approximately 20 employees and foster a startup culture focused on innovation and agility.

• Provide real-time multi-channel support to veterinary hospitals, breeders, shelters, and other partners.
• Handle a high volume of inbound and outbound communications in a queue-based environment.
• Maintain strong attention to detail and follow standard operating procedures to resolve complex partner needs.

Trupanion provides medical insurance for cats and dogs in North America. The company offers a collaborative, casual, and pet-friendly environment where employees are encouraged to be themselves.

• Act as an advocate for a portfolio of customers, ensuring they achieve business outcomes and maximize value from ServiceNow products.
• Leverage Success Plays and guide customers on best practices, innovations, and technical health to foster adoption and usage.
• Oversee escalated client issues and collaborate with internal teams to ensure quick resolution and customer satisfaction.

ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company is building an AI-native culture where technology and talent are unstoppable together, with tens of thousands of employees globally.

• Manage a portfolio of client accounts as the face of Modern Health for high-priority customers.
• Build relationships with global stakeholders including Benefit Managers and HR Executives.
• Drive engagement and retention by using data to make strategic recommendations.

Modern Health is a mental health benefits platform for employers, offering global access to one-on-one, group, and self-serve digital resources. The company is backed by investors like Kleiner Perkins and has raised over $170 million, achieving Unicorn status as the fastest entirely female-founded company in the U.S.

• Manage a high-volume portfolio of customers (100-2,500 employees) focusing on renewals and upsells through scalable account management strategies.
• Identify automation opportunities and build repeatable playbooks to drive customer engagement and expansion at scale.
• Collaborate with cross-functional teams (Client Success, Revenue Ops, Marketing) to optimize renewal processes and generate pipeline.

360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. Founded in 2013, the company has raised $240M and has 400+ team members across North America and EMEA, with a culture of collaborative learning and diversity.

• Coordinate qualitative projects and assist Project Managers in meeting client specifications.
• Manage recruitment of respondents, including panel sourcing, screening, and finalizing spreadsheets.
• Oversee vendors and freelancers, negotiate costs, and ensure quality deliverables.

M3 is a Japanese global leader in healthcare technology and research solutions, with over 5.8 million physician members globally. The company is publicly traded on the Tokyo Stock Exchange and was listed in Forbes' Global 2000 in 2020.

• Drive value for the company by successfully delivering on revenue targets.
• Strategically develop existing customers by building long-term relationships and identifying up- and cross-selling opportunities.
• Manage your own portfolio of clients to ensure they get the most value out of our solutions.

Ecosio is a fast-growing provider of B2B integration solutions specializing in EDI and e-invoicing. They are part of Vertex Inc., and foster a remote-first, inclusive culture with a focus on innovation.