Customer Success Manager

Responsibilities:

• Establish a sales and loyalty strategy for each key account customer.
• Meet and know each key contact within our key account customers, understanding and analyzing their needs.
• Build customer loyalty, ensure satisfaction, and identify opportunities for up-sell and cross-sell.

Qualifications:

• 4-5 years of experience in a KAM position in the HRIS ecosystem for large groups on a B2B market.
• Unfailing optimism, taste for challenge, responsiveness, and organization.
• Fluent or native in French and English.

Recruitment Process:

• 1 video interview with HR Manager Audrey.
• 1 fit interview with co-founder and sales director Mathieu.
• 1 practical test and referral calls.