About this role:
- Focus on customer satisfaction, retention and growth.
- Serve as the primary point of contact for key trial and member organizations, training users, conducting product briefings and business reviews.
- Respond to incoming customer requests, and communicate with Factal team members.
Responsibilities:
- Be knowledgeable about the Factal platform and its various integrations.
- Present Factal via video calls, documentation, and in person to users of all skill and familiarity levels.
- Resolve issues customers face, whether technical, editorial, or user-management.
The ideal candidate will:
- Have a minimum of two years account management experience with enterprise clients.
- Effectively and professionally communicate through all mediums (verbal, listening, written), including curating video walkthroughs for members, and leading in-person meetings.
- Embrace a growth mindset, working to improve customer experience even when they’re satisfied with the status quo.
Factal
Factal is a risk intelligence and breaking news company. It helps organizations protect people, avoid disruptions, and expedite disaster relief with a hybrid of AI and experienced journalists, detecting and verifying critical events in real time.