Act as the go-to partner for a portfolio of French and UK clients, driving platform adoption through onboarding, best practices, and bespoke solutions.
Own retention and engagement through regular check-ins, actionable insights, and timely follow-through, identifying opportunities for renewals and expansion.
Collaborate with Account Managers to co-own client success plans, delivering strategic insights and feeding client voice back into product and leadership.
Adthena is an award-winning search intelligence platform powered by patented AI technology, helping brands dominate competitive landscapes with insights into paid search. Trusted by global brands like Citibank and L'Oréal, the company has a strong culture with a 93% approval rating and an eNPS of 27.
Provide customer service support to healthcare providers via phone and email
Manage event vendor processes, including activation, payment issuance, and reporting
Generate pre and post event reports and assist with training on event management details
Sutherland is a digital transformation company that helps businesses improve customer experiences through automation and advanced technology. With over 35 years of experience and a Great Place to Work certification, the company offers a supportive culture with ample advancement opportunities.
Provide real-time multi-channel support to veterinary hospitals, breeders, shelters, and other partners.
Handle a high volume of inbound and outbound communications in a queue-based environment.
Maintain strong attention to detail and follow standard operating procedures to resolve complex partner needs.
Trupanion provides medical insurance for cats and dogs in North America. The company offers a collaborative, casual, and pet-friendly environment where employees are encouraged to be themselves.
Provide real-time assistance and coordinate solutions for travellers throughout their journey.
Manage multiple situations with calm, ownership, and attention to detail.
Ensure a smooth and thoughtful travel experience from start to finish.
The company is a fast-growing travel company supporting an international clientele. It focuses on creating exceptional travel experiences through personalized customer care.
Help customers define their goals, discuss new solutions, and resolve product issues.
Actively create and maintain knowledge base, customer resources, and support materials.
Work closely with the development team to articulate customer ideas and questions.
Symplicity creates innovative technology solutions for post-secondary institutions, helping companies find talent and students start their careers. They are Great Place To Work certified and offer a balanced culture with wellness activities, team-building, and staff meals.
You will own the day-to-day administrative workflows for lab and referral processes, ensuring accuracy and privacy compliance.
You will upload, route, and track lab results and referral information for timely clinician review.
You will respond to urgent lab communications, resolve incomplete documentation, and support public health reporting.
Maple is Canada's leading on-demand healthcare platform, connecting patients with licensed doctors and specialists. With over 8 million patients and 7,000 business partners, Maple empowers bold thinking and a motivated team to transform healthcare.
Coordinate qualitative projects and assist Project Managers in meeting client specifications.
Manage recruitment of respondents, including panel sourcing, screening, and finalizing spreadsheets.
Oversee vendors and freelancers, negotiate costs, and ensure quality deliverables.
M3 is a Japanese global leader in healthcare technology and research solutions, with over 5.8 million physician members globally. The company is publicly traded on the Tokyo Stock Exchange and was listed in Forbes' Global 2000 in 2020.
Lead and develop a customer care team delivering high-quality support to poker players across multiple channels.
Define and monitor KPIs such as FRT, CSAT, and resolution metrics to ensure service excellence.
Collaborate with Product, Operations, and other teams to optimize workflows and enhance cross-functional efficiency.
They are a fast-growing iGaming support organization focused on customer experience. They operate in a remote-first environment with a focus on quality, speed, and player experience.
Lead technical pre-sales engagements across Quebec and European territories, including demos, workshops, and proof-of-concept deployments to drive new business and expansion.
Understand the competitive landscape and AI-driven data security market, translating technical outcomes into business value for executive stakeholders.
Collaborate with partners and internal teams to support RFP responses and revenue-generating initiatives, while acting as the voice of the customer internally.
Qohash is a Canadian data security company helping organizations protect sensitive data as AI adoption and data sovereignty regulations accelerate globally. The company is mission-driven, values resilience and accountability, and operates with a high-velocity, cross-border growth culture.
Handle tier 1 customer inquiries about payment cards, account updates, and general servicing.
Process card activations, payment support, and account changes using guided workflows.
Escalate complex cases and ensure accurate data entry in client systems.
Jobgether uses an AI-powered matching process to connect candidates with hiring companies. They operate a collaborative, inclusive, and international work environment with clear processes and career growth opportunities.
Provide outstanding customer service to users and partners via email, chat, and phone.
Handle inquiries through social media tools like Facebook, App Store, Play Store, and Google Reviews.
Act as a brand ambassador, encouraging sustainable behavior and communicating user needs to internal teams.
Too Good To Go operates the world's largest marketplace for surplus food, connecting food businesses with consumers to fight food waste. With over 133 million registered users and 1,350+ colleagues across 20 countries, the company is a certified B Corp social impact organization.
Manage and maintain relationships with assigned client accounts, acting as the main point of contact for renewals and account updates.
Monitor client usage and account health, identifying at-risk accounts and creating action plans to improve engagement.
Collaborate with Sales, Product, Onboarding, and Support teams to resolve issues and drive client adoption and growth.
FabStation is a software company that specializes in augmented reality products, leveraging BIM models for the manufacturing industry to eliminate fabrication errors. The company is growing and operates remotely from Victoria, BC, with a testing facility in Kelowna, BC.
Act as a trusted advisor for enterprise customers, guiding them through adoption and expansion of advanced IT solutions.
Manage a portfolio of enterprise accounts, identifying risks, renewal opportunities, and expansion potential.
Coordinate cross-functional engagement with Engineering, Support, and Field teams to deliver customer success plans.
We use an AI-powered matching process to ensure applications are reviewed quickly and fairly. We operate as a globally distributed team with a remote-first culture built on autonomy, trust, and collaboration.
Coordinate and support healthcare education programs from planning through completion.
Schedule events, manage contracts, and provide administrative support to healthcare professionals and field sales.
Process billing, maintain program records, and communicate professionally in both English and French.
Sutherland is a digital transformation company that helps clients achieve greater agility and transform automated customer experiences. They have been operating for over 35 years, are Great Place to Work certified, and employ thousands globally.
Coordinate and organize webinars, trainings, presentations, and critical incident interventions for clients across multiple European countries.
Collaborate with internal and external stakeholders, including the international headquarters in England/South Africa.
Ensure quality control of training materials and provide administrative support via chat and email.
Lyra Health is the leading provider of mental health solutions for employers, serving over 20 million people globally. The company has delivered millions of care sessions and is known for its transformative care model.
Act as an advocate for a portfolio of customers, ensuring they achieve business outcomes and maximize value from ServiceNow products.
Leverage Success Plays and guide customers on best practices, innovations, and technical health to foster adoption and usage.
Oversee escalated client issues and collaborate with internal teams to ensure quick resolution and customer satisfaction.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company is building an AI-native culture where technology and talent are unstoppable together, with tens of thousands of employees globally.