Customer Service Associate – French Bilingual

Responsibilities:

• Respond to basic, tier 1 customer inquiries related to payment cards, account updates, and general servicing requests.
• Process customer requests such as card activations, payment support, and changes to personal account information.
• Use scripted responses, guided workflows, and decision-tree tools to ensure consistent and accurate issue resolution.

Requirements:

• High school diploma or equivalent required.
• French and English bilingual proficiency (spoken and written) is required.
• Previous experience in customer service or call center environments is an asset but not mandatory.

Benefits:

• Fully remote position (must be located in Ontario, Canada).
• Structured paid training program (4 weeks, Monday–Friday, 8:00 AM–4:30 PM ET).
• Career growth opportunities within customer service and financial operations.