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Role Overview:
- Serve as the first point of contact for guests planning stays at Accor's luxury hotels worldwide.
- Engage in unscripted, heartfelt conversations that set the tone for a memorable travel experience.
Responsibilities:
- Answer inbound calls in French and English, assisting with room and suite reservations.
- Guide guests in selecting ideal rooms and packages using sales expertise to personalize recommendations.
Qualifications:
- Professional fluency in French and English, with excellent communication skills.
- Experience in hospitality, tourism, sales, or customer service preferred.
- Ability to navigate multiple software systems while providing efficient service.
What We Offer:
- A remote work opportunity with initial onsite training in Moncton.
- A diverse, multicultural team and a supportive environment fostering growth.
Accor Global Reservation Centre
Accor Global Reservation Centre handles reservations for Accor's global luxury hotels and resorts, connecting guests with iconic properties worldwide. The company fosters a diverse, inclusive culture with a focus on personal growth, sustainability, and heartfelt hospitality.