Handle inbound customer inquiries via phone in English and French, troubleshooting financial software issues.
Educate users on product features and identify upsell opportunities to enhance platform value.
Apply de-escalation techniques while navigating multiple systems to document interactions accurately.
Jobgether uses AI-powered matching to review applications for partner companies. They process personal data for candidate evaluation and share relevant information with hiring employers.
Help customers define their goals, discuss new solutions, and resolve product issues.
Actively create and maintain knowledge base, customer resources, and support materials.
Work closely with the development team to articulate customer ideas and questions.
Symplicity creates innovative technology solutions for post-secondary institutions, helping companies find talent and students start their careers. They are Great Place To Work certified and offer a balanced culture with wellness activities, team-building, and staff meals.
Provide customer service support to healthcare providers via phone and email
Manage event vendor processes, including activation, payment issuance, and reporting
Generate pre and post event reports and assist with training on event management details
Sutherland is a digital transformation company that helps businesses improve customer experiences through automation and advanced technology. With over 35 years of experience and a Great Place to Work certification, the company offers a supportive culture with ample advancement opportunities.
Answer inbound calls in French and English to book luxury hotel reservations at properties like Fairmont and The Plaza.
Create personalized travel experiences by actively listening and recommending tailored room packages and upgrades.
Use creativity and warmth to connect with guests while upholding sustainability and ethical hospitality standards.
Accor Global Reservation Centre handles reservations for Accor's global luxury hotels and resorts, connecting guests with iconic properties worldwide. The company fosters a diverse, inclusive culture with a focus on personal growth, sustainability, and heartfelt hospitality.
Provide advanced support and guidance on complex credit inquiries escalated from specialists and contact center teams.
Act as a subject matter resource for credit-related policies, procedures, and decisioning frameworks.
Ensure consistent application of credit guidelines while maintaining compliance with internal standards and regulatory requirements.
A partner company in the financial services sector provides credit solutions and banking services. It is a large organization with a focus on customer service excellence and operational efficiency.
Provide first-class accounting software support via phone and email, troubleshooting issues and guiding end-users.
Manage inbound calls and tickets, maintaining records and ensuring timely resolution of customer issues.
Perform minor software testing, provide feedback, and leverage AI tools to improve processes.
Caseware is a Canadian fintech company that has led the global audit and accounting software industry for over 30 years, serving over 500,000 users across 130 countries. The company has a collaborative culture, values innovation, and emphasizes work-life balance with a diverse, global team.
Provide real-time multi-channel support to veterinary hospitals, breeders, shelters, and other partners.
Handle a high volume of inbound and outbound communications in a queue-based environment.
Maintain strong attention to detail and follow standard operating procedures to resolve complex partner needs.
Trupanion provides medical insurance for cats and dogs in North America. The company offers a collaborative, casual, and pet-friendly environment where employees are encouraged to be themselves.
Provide consistent, quality customer service to internal staff and external patients, taking ownership of each call to enhance the customer experience.
Manage patient requests including appointment scheduling, electronic messaging to clinical teams, and answering questions regarding medication refills.
Demonstrate proficient data entry skills, knowledge of insurance billing, and maintain confidentiality while performing other assigned duties.
Community Health Center, Inc. (CHC) is a creative and dynamic provider of primary medical, dental, and behavioral health services, with offices in Connecticut, Colorado and California. The organization employs several hundred providers, delivers over 500,000 patient visits annually, and is recognized for its Weitzman Institute research and practice transformation.
Manage and maintain relationships with assigned client accounts, acting as the main point of contact for renewals and account updates.
Monitor client usage and account health, identifying at-risk accounts and creating action plans to improve engagement.
Collaborate with Sales, Product, Onboarding, and Support teams to resolve issues and drive client adoption and growth.
FabStation is a software company that specializes in augmented reality products, leveraging BIM models for the manufacturing industry to eliminate fabrication errors. The company is growing and operates remotely from Victoria, BC, with a testing facility in Kelowna, BC.
Assist clients with their home and auto insurance needs, answering questions and providing documentation.
Proactively reach out to clients regarding their policies to ensure their needs are being met.
Communicate effectively via phone, email, and SMS with potential clients to build trust and deliver outstanding customer service.
YouSet is revolutionizing the insurance industry by combining technology, data, and human expertise. They’re on a mission to build the most user-friendly and highly rated insurance platform in Canada and have helped over 250,000 users shop for insurance.
Conduct second-pass quality reviews to ensure linguistic accuracy and consistency across batches.
Validate severity assessments and identify systemic MT quality issues such as recurring error patterns.
Provide high-level qualitative feedback to support final quality reporting and continuous improvement.
Welo Data provides AI services, focusing on language and data solutions for machine learning. They operate as a flexible, freelance-based organization with ongoing project needs.
Perform data entry and document upload into member files for insurance transactions.
Critically evaluate data to identify errors, inconsistencies, and omissions.
Navigate various tools and validate transaction feasibility while meeting productivity standards.
New Era Technology provides end-to-end technology solutions to securely connect people, places, and information. With a global team of over 3,000 professionals, they foster a people-first culture focused on continuous learning, collaboration, and growth.
Help clients over the phone and email with login, navigation, and task execution.
Train clients on system features, searches, exports, and advanced tools.
Fulfill account management requests such as account creations and project access.
Consilio is the global leader in legal consulting and services within the eDiscovery industry. Their worldwide professionals bring expertise and a commitment to serve every engagement, partnering with clients to develop creative solutions.
Address customer questions and concerns on all products and services via phone, email, and chat.
Manage inbound calls, identify customer needs, and provide solutions, while maintaining call control without a script.
Participate in efforts to support customer satisfaction, maintain quality, and adapt to different personality types.
Five Star Solutions is committed to cultivating a professional and diverse workforce by hiring the best people. The company values diversity and is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
You will own the day-to-day administrative workflows for lab and referral processes, ensuring accuracy and privacy compliance.
You will upload, route, and track lab results and referral information for timely clinician review.
You will respond to urgent lab communications, resolve incomplete documentation, and support public health reporting.
Maple is Canada's leading on-demand healthcare platform, connecting patients with licensed doctors and specialists. With over 8 million patients and 7,000 business partners, Maple empowers bold thinking and a motivated team to transform healthcare.
Provide excellent client services in a bilingual capacity (Spanish and English).
Work remotely with uncapped earning potential and flexible schedule.
Access fast-track leadership opportunities and career growth at your own pace.
Global Elite Empire Consultants is a third-party recruiter connecting candidates to opportunities. They are a rapidly growing company seeking goal-oriented individuals with leadership potential.
Answer inbound calls with professionalism and customer service, resolving inquiries and triaging as needed.
Assist with appointment scheduling, outreach for missed appointments, and document call data.
Maintain confidentiality and compliance with HIPAA while supporting clinical teams and call center metrics.
New York Psychotherapy and Counseling Center is New York State's largest community mental health clinic, serving over 15,000 clients monthly through in-person and telehealth services. A mission-driven organization with over 50 years of experience, recognized as a Top Place to Work and Top Mental Health Care Provider in New York.