Manage and maintain relationships with assigned client accounts, acting as the main point of contact for renewals and account updates.
Monitor client usage and account health, identifying at-risk accounts and creating action plans to improve engagement.
Collaborate with Sales, Product, Onboarding, and Support teams to resolve issues and drive client adoption and growth.
FabStation is a software company that specializes in augmented reality products, leveraging BIM models for the manufacturing industry to eliminate fabrication errors. The company is growing and operates remotely from Victoria, BC, with a testing facility in Kelowna, BC.
Assist clients with their home and auto insurance needs, answering questions and providing documentation.
Proactively reach out to clients regarding their policies to ensure their needs are being met.
Communicate effectively via phone, email, and SMS with potential clients to build trust and deliver outstanding customer service.
YouSet is revolutionizing the insurance industry by combining technology, data, and human expertise. They’re on a mission to build the most user-friendly and highly rated insurance platform in Canada and have helped over 250,000 users shop for insurance.
Provide fast and reliable support to merchant partners, resolving technical and operational issues.
Collaborate cross-functionally with Sales, Client Success, Operations, and Engineering teams.
Build scalable support processes and drive communication about new features and enhancements.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without hidden fees or compounding interest. The company is a remote-first organization with a focus on people-centric benefits and inclusive culture.
Lead technical pre-sales engagements across Quebec and European territories, including demos, workshops, and proof-of-concept deployments to drive new business and expansion.
Understand the competitive landscape and AI-driven data security market, translating technical outcomes into business value for executive stakeholders.
Collaborate with partners and internal teams to support RFP responses and revenue-generating initiatives, while acting as the voice of the customer internally.
Qohash is a Canadian data security company helping organizations protect sensitive data as AI adoption and data sovereignty regulations accelerate globally. The company is mission-driven, values resilience and accountability, and operates with a high-velocity, cross-border growth culture.
Provide first-class accounting software support via phone and email, troubleshooting issues and guiding end-users.
Manage inbound calls and tickets, maintaining records and ensuring timely resolution of customer issues.
Perform minor software testing, provide feedback, and leverage AI tools to improve processes.
Caseware is a Canadian fintech company that has led the global audit and accounting software industry for over 30 years, serving over 500,000 users across 130 countries. The company has a collaborative culture, values innovation, and emphasizes work-life balance with a diverse, global team.
Collaborate closely with the Merchant Risk team to identify, assess, and mitigate compliance risks associated with merchant and platform partners.
Review and approve financial services marketing materials to ensure they comply with regulations and industry standards.
Work cross-functionally with departments such as Compliance, Legal, Risk, and Revenue to complete reviews and address compliance issues and their root causes.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. They are a remote-first company, with a dedicated group of professionals committed to helping Affirm scale, innovate, and provide outstanding products.
Interact with clients via live chat to promptly address their questions, concerns, or issues
Provide accurate information on products, services, and policies
Handle customer complaints professionally and empathetically, aiming to resolve issues effectively
Brand Momentum is a nationally integrated leader in Sales, Marketing, and Retail. They foster authentic and enduring human connections across the nation and have been awarded Canada's Top 100 Best Workplaces multiple times.
Strategically partners with clients to understand business challenges, objectives, and organizational needs.
Provides advice and counsel to managers and employees on performance related issues, including organizational planning and compensation strategies.
Owns employee relations matters by gathering information, assessing situations, and supporting resolution in accordance with company policies.
Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. They enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen by their audiences.
Drive new business growth and close opportunities within K–12, Higher Education, or assessment markets.
Own the full sales cycle, from prospecting to negotiation, while managing pipeline and forecasting.
Build lasting relationships with stakeholders at all levels and deliver consultative solutions.
Turnitin is a recognized innovator in global education, partnering with educators and institutions for over 25 years to develop learning integrity solutions. With over 16,000 academic institutions, publishers, and corporations using its services in more than 185 countries, Turnitin offers a remote-first culture that prioritizes employee well-being and fosters a diverse, collaborative community.
Help clients over the phone and email with login, navigation, and task execution.
Train clients on system features, searches, exports, and advanced tools.
Fulfill account management requests such as account creations and project access.
Consilio is the global leader in legal consulting and services within the eDiscovery industry. Their worldwide professionals bring expertise and a commitment to serve every engagement, partnering with clients to develop creative solutions.
Be the first point of contact for merchants and partners, handling inquiries related to card payment terminals and POS systems.
Provide phone and written support for card terminals and ATMs, assisting with installations, replacements, and activations.
Analyze and resolve technical and commercial inquiries, including troubleshooting, error codes, and connectivity issues.
Sutherland is a global leader in digital transformation and customer experience services. We support international brands in delivering outstanding customer experiences through innovative solutions and professional support.
Support global onboarding and identity verification (KYC) processes by working with internal systems and teams.
Monitor and analyze service-related cases and issues reported internally, identifying trends and opportunities for process improvements.
Collaborate with product, compliance, risk, and operations teams to ensure effective handling of platform-related needs.
BTSE Group is a global leader in fintech and blockchain technology, anchored by three core business pillars: Exchange, Payments, and Infrastructure Development. Serving over 100 corporate clients worldwide, we provide white-label exchange and payment solutions.
Coordinate qualitative projects and assist Project Managers in meeting client specifications.
Manage recruitment of respondents, including panel sourcing, screening, and finalizing spreadsheets.
Oversee vendors and freelancers, negotiate costs, and ensure quality deliverables.
M3 is a Japanese global leader in healthcare technology and research solutions, with over 5.8 million physician members globally. The company is publicly traded on the Tokyo Stock Exchange and was listed in Forbes' Global 2000 in 2020.
Conduct second-pass quality reviews to ensure linguistic accuracy and consistency across batches.
Validate severity assessments and identify systemic MT quality issues such as recurring error patterns.
Provide high-level qualitative feedback to support final quality reporting and continuous improvement.
Welo Data provides AI services, focusing on language and data solutions for machine learning. They operate as a flexible, freelance-based organization with ongoing project needs.
Answers inbound calls regarding customer account questions and issues.
Creates detailed documentation and cross-sells basic products and services.
Provides information about basic products and services.
Flagstar Bank is a leading regional bank committed to partnering with clients to set goals together, helping them thrive. At December 31, 2025, it had $87.5 billion in assets, $60.7 billion in loans, $66 billion in deposits, and $8.1 billion in total stockholder equity with approximately 340 locations.
Action end-to-end loan applications for new mortgages, ensuring alignment with credit policy.
Take ownership of applications from submission to settlement, making quality credit risk-based decisions.
Collaborate with engineering and customer operations teams to improve automation and customer experience.
Skip is a mission-driven Australian home loan lender that helps Australians fast-track into home ownership with 2% deposit home loans. Backed by leading US venture funds and prominent Australian investors, the company is in a hyper-growth phase, scaling its loan book aggressively.
Service customers through the digital account opening channel.
Review and process consumer applications, determining approval or denial.
Provide support to customers and internal team members via phone, email, and chat.
SouthState is a financial institution that helps customers move forward with personal relationships and forward-thinking solutions. They are known for recognizing individual contributions, cultivating potential, and inspiring team members to achieve their greater purpose.
Translate and copyedit financial and banking content from French into Portuguese.
Ensure original meaning is conveyed accurately and clearly for the target audience.
Work on an ongoing project with steady weekly volumes for a global client.
Welocalize accelerates the global business journey by enabling brands to reach and engage international audiences. They deliver multilingual content transformation services with a network of over 400,000 linguistic resources and operate across North America, Europe, and Asia.