Technical Customer Support Specialist – Payments & POS (German & English)

About the Position:

• The Customer Service Agent is the first point of contact for merchants and partners.
• We handle inquiries related to card payment terminals, POS systems, and payment processes.
• We ensure professional assistance and high customer satisfaction.

Your Responsibilities:

• We handle calls, emails, and tickets in line with SLA requirements.
• We provide phone and written support for card terminals and ATMs.
• We escalate complex cases and maintain accurate documentation in the ticketing system.

What We Offer:

• The position comes with an attractive salary package with bonus system.
• We offer permanent employment contract and 21 days paid vacation.
• You'll receive additional health and life insurance.