As our inaugural ALIS Pay Support Specialist, you'll be the first line of support for clients using ALIS Pay, helping them get started, answering questions, and guiding them through setup and training. You'll assist with technical configurations, troubleshoot issues, and help ensure everything runs smoothly. Youβll also help send out communications about system updates or issues, and keep client records organized and accurate.
The New Product Support Specialist will help oversee support and data labeling services by scaling teams, building and iterating on processes, and ensuring customer satisfaction.
Assist passengers primarily via chat and occasionally via phone, manage flight bookings, changes, and cancellations, provide information on flight schedules, pricing, and services and handle customer queries with empathy and professionalism using ticketing systems and internal tools effectively.
Deliver comprehensive, high-quality support of Wurkβs HRIS product line. The CSS will need to exemplify outstanding customer service skills as well as troubleshooting skills and have a passion for problem-solving, technology, and helping others to promote customer success.