$39,000–$62,000
USD/year
Provide front-line technical support to end users by responding to inquiries, troubleshooting issues, and ensuring timely resolution of hardware service requests. This role is essential to maintaining productivity and user satisfaction by delivering high-quality support across hardware, software, network, and system-related issues. As a central point of contact, leverage knowledge bases, escalation paths, and service management tools to resolve incidents efficiently.