Be the first point of contact for merchants and partners, handling inquiries related to card payment terminals and POS systems.
Provide phone and written support for card terminals and ATMs, assisting with installations, replacements, and activations.
Analyze and resolve technical and commercial inquiries, including troubleshooting, error codes, and connectivity issues.
Sutherland is a global leader in digital transformation and customer experience services. We support international brands in delivering outstanding customer experiences through innovative solutions and professional support.
Create and configure hotel accounts in backend systems, ensuring accuracy and proper branding.
Resolve Customer Operations tickets, including updates to registration cards, authorization forms, and messaging configurations.
Support high-volume rollout initiatives (e.g., scheduling waves, configuration projects) and participate in special projects.
Canary Technologies is revolutionizing the hospitality industry with its AI-powered software, helping over 20,000 hoteliers in 100+ countries to work smarter and improve guest experience. It's recognized as a Deloitte Technology Fast 500™ company, backed by top Silicon Valley investors, fostering innovation.
The Customer Operations Associate executes and resolves client order issues within the warehouse and fulfillment operation team.
This role ensures seamless resolutions on client issues and proactively finds solutions within a supply-chain environment.
Success means tickets move fast, escalations are handled with ownership, and teammates have a trusted resource.
Brilliant is an innovative branded products and corporate gifting company that focuses on creativity and technology. As a full-service partner, they offer product concepting, sourcing, design, custom packaging, merch collections, company stores, touchpoint gifting, warehousing, fulfillment, and distribution.
Provide frontline support to municipal customers using Utility Billing features via phone, email, and internal ticketing systems.
Troubleshoot utility billing–related issues including customer accounts, meter reads, usage calculations, billing cycles, rate structures, adjustments, credits, fees, and payment application.
Assist customers with common utility workflows such as move-ins/move-outs, final bills, delinquency processing, shutoffs, and service reconnections.
FUNDVIEW is a modern, cloud-based ERP platform built specifically for local governments with populations under 50,000, providing an integrated SaaS suite for finance, utility billing, payroll, permitting, and citizen services. The company has a highly collaborative team focused on making government work easier through intuitive software, fast onboarding, and responsive support.
Respond to and manage inbound client and recipient support tickets in a timely, professional manner, troubleshooting issues and providing clear solutions.
Lead brief calls with clients to address questions, resolve issues, and guide users through product features with tailored demos and walkthroughs.
Gather customer feedback, identify trends, and work closely with internal teams to improve processes and contribute to a customer-first experience.
Gifted is a global employee recognition and client gifting platform designed to remove operational friction from corporate gifting. It provides a free-to-use, scalable model with a global catalog to modernize how companies recognize their people.
Act as a support resource and secondary point of contact for assigned customers to ensure seamless service delivery.
Collaborate with cross-functional teams to resolve customer issues and maintain accurate customer records and project documentation.
Assist in creating Quarterly Business Review decks, coordinate member marketing materials, and manage tickets and internal requests to support customer success.
Spring Health revolutionizes mental healthcare by providing clinically validated, tailored care like therapy, coaching, or medication to remove barriers to access. It's a fast-growing, mission-driven company valued at $3.3 billion that partners with over 450 companies and serves 10 million people.
Respond to pharmacy end-user inquiries via phone, email, chat, and tickets to troubleshoot systems, claim adjudications, and software issues.
Research and deliver solutions using product databases, advise users on resolution methods, and document all incidents within the ticketing system.
Fulfill service level standards, escalate complex problems appropriately, and support user profile setups or software upgrades as needed.
VytlOne is a fully integrated total pharmacy solutions partner offering customized pharmacy management, 340B program expertise, specialty pharmacy, and PBA/PBM solutions to hospitals, health systems, and employer partners. It is a mission-driven organization with over 1,600 professionals across nearly every U.S. state, fostering a collaborative and innovative culture where individual contributions are valued.
Lead shift operations in a 24/7/365 support environment, maintaining service levels, productivity, and customer experience.
Provide hands-on operational leadership, real-time coaching, and decisive intervention to support and develop a small group of agents.
Serve as the primary point of contact for all operational needs on shift, identifying risks and ensuring smooth transitions.
PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space, accelerating speed to care. The company is a well-established, tech-forward organization with over 400 employees and a collaborative team culture focused on innovation and delighting customers.