The Head of Customer Support will develop and optimize processes that ensure the best customer support and strategy as Vetcove scales. This role ensures the CX teams success in providing an incredible first impression during onboarding, and a delightful day-to-day experience for every user and partner moving forward.

You will manage and respond to the increasing volume of support requests from our valued clients as the first Support hire. You will be the first line of defense for troubleshooting, ticket creation, issue resolution, and client education, ensuring clients get the best possible experience. You will collaborate cross-functionally with multiple teams.

We are seeking a detail-oriented and solution-focused Partner Network Support Specialist to provide a broad range of support across all operational facets of our Partner Network, in order to deliver and maintain operational excellence in serving our Property Management partners. This role requires strong communication skills, technical expertise, and a commitment to delivering exceptional support experiences.