Customer Service:
- Handles branch support calls, using problem-solving skills and knowledge of procedures.
- Documents case details and customer account maintenance requests.
- Meets and exceeds customer satisfaction expectations.
Sales:
- Provides customers with information about basic products and services.
- Guides customers through the application process for advanced products.
- Answers questions and overcomes objections to close sales opportunities.
Operations/Training:
- Maintains familiarity with systems and applications to research inquiries.
- Completes required soft skills and call type training classes.
- Recognizes and communicates the need for modifications to current policies.
Compliance:
- Ensures compliance with applicable federal, state and local laws and regulations.
- Completes all required compliance training.
- Maintains knowledge of and adheres to Flagstar’s internal compliance policies and procedures.
Flagstar Bank
Flagstar Bank is a leading regional bank committed to partnering with clients to set goals together, helping them thrive. At December 31, 2025, it had $87.5 billion in assets, $60.7 billion in loans, $66 billion in deposits, and $8.1 billion in total stockholder equity with approximately 340 locations.