Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.
Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first call resolution.
Provide tier one digital banking support to include Multi-Factor Authentication unlock or delete, unlock customer’s Online Banking profile, and assist customer with self-service password tool.
Process customers inquiries accurately and efficiently to build customer confidence and trust, based on established policies and procedures.