Affirm

Drive business outcomes through analytic and strategic support for Affirm’s Small Business (SMB) merchants and one-to-many platform partners. Analyze and report realized performance to company leaders and external partners on key top-line performance metrics and targets, and drive accountability for results. Design and deliver scalable automated user and financial dashboards and analytics for cross departmental and executive consumption.

Affirm is seeking a driven and results-oriented Client Success Manager to launch, manage, and expand a portfolio of our ISV partners, and this individual will be responsible for driving tangible growth outcomes within their assigned ISVs, focusing on accelerating new ISV launches, identifying go-to-market opportunities, and executing new product and marketing initiatives.

Drive infrastructure, network and perimeter security initiatives for hardening and segmentation. Work across multiple engineering functions and organizations to advocate for security practices and influence, align and implement security features across engineering teams. Demonstrate expertise across various domains to design and develop scalable solutions. Configure and implement cloud security services. Integrate security tooling into existing infrastructure and implement security controls across Affirm’s data infrastructure.

You will be responsible for owning and delivering quarterly goals for your team, leading engineers on your team through ambiguity to solve open-ended problems, and ensuring that everyone is supported throughout delivery. You will collaborate with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs.

In this role, you will be a key advisor to Affirm’s fast-growing sales, partnerships, and merchant success teams. Structure, draft, negotiate, and review a broad range of global commercial agreements, including highly complex and novel agreements. Collaborate with and provide strategic and legal advice to various cross-functional teams. Manage and resolve legal issues that arise in existing domestic and international commercial relationships.

Set the vision for Machine Learning and AI at Affirm and hire world class Machine Learning modelers, Platform and Software engineers to execute on that vision. Take ownership of our core model development lifecycle and business outcomes across our established verticals – underwriting, fraud, servicing, personalization. Work closely with product and business leadership to champion AI adoption in both existing and new products.

As a Staff Sales Engineer, you’ll combine your technical aptitude, exceptional communication skills, and creative problem solving to implement the Affirm solution with our growing network of enterprise merchants. You’ll help with pre-sale activities, analyzing requirements and identifying solutions. Staff Sales Engineers are a part of the Engineering team and work closely with Affirm’s Sales, Engineering, Technical Account Management, and Product teams.

As part of the Customer Operations team, Operations Associates ensure timely and accurate resolution of complex customer inquiries through omni-channel communication, and partner with cross-functional teams to implement new systems and products. The ideal candidate is ready to learn and develop their career as a part of a dynamic and collaborative team.

Focuses on building products that help merchants grow their business and see Affirm's marketplace as a high-value, strategic channel. Responsible for defining and driving the product strategy for merchant performance growth, intelligence, and attribution. You’ll work closely with engineering, data science, design, and partnerships to build tools and systems that improve traffic quality, empower merchants with actionable insights, and deliver trusted attribution and reporting.

Defining and ensuring execution of the backbook risk strategy and defining the company’s risk appetite in collaboration with Affirm’s Credit Risk, Compliance, Machine Learning, Product, Engineering, Operations, Growth Analytics, and Finance Teams. Developing and continually refining robust forecasting for backbook risk incorporating impact from strategy modifications and statistical analyses being implemented by Risk, Machine Learning, and Product.

Support accounting period close for areas of functional responsibility which may include preparation of journal entries, account reconciliations and variance analysis in the core business areas of capital markets. Execute existing accounting and reporting controls and procedures in the course of the monthly and quarterly close including departmental close packages, financial reporting reconciliations, support of financial reporting, analytics and efficiency metrics.

As an Internal Events Specialist you will be a key contributor to planning internal offsite events and company-wide virtual meetings. You will manage event requests and support the planning and execution of company-wide virtual meetings, town halls, and offsite gatherings; coordinate logistics including scheduling, vendor management, venue booking, catering, AV, and technical setup.

Developing and enhancing capital structuring and quantitative finance models used for pricing, tailored to Affirm’s consumer loan portfolio to enable efficient deal execution. Building quantitative models to track portfolio risk metrics to strengthen risk management protocols and optimize asset utilization strategies. Analyzing large-scale financial data and providing insights on capital markets deals for cross-functional teams to drive optimal and efficient capital market strategies.

In this individual contributor role, you’ll centralize and mature servicing compliance for Card, Deposits, and B2B Servicing, embedding requirements in day-to-day operations, providing credible challenge, and driving durable fixes where gaps exist. You’ll partner with Legal, Operations, Product, Engineering, and senior leadership to build and maintain policies, procedures, and control standards; strengthen risk-based monitoring and testing (including thoughtful automation); coordinate responses to audits/exams and bank-partner inquiries; and align servicing standards across consumer and small-business accounts.

Play a strategic and hands-on role in shaping how customers experience Affirm’s products. You'll help define our customer strategy, lead high-impact go-to-market initiatives, and develop compelling narratives that drive business outcomes. This role has full ownership of high-impact initiatives, operates with self-initiative, manages multiple stakeholders, and resolves complex challenges.

Join the pioneering Servicing International team at the forefront of Affirm's global expansion, building the foundational platform to launch our products into a new generation of international markets. This role will focus specifically on purchase protection, including disputes and refunds—a critical part of the user journey and an area of significant investment—to ensure trust and satisfaction for our newest customers.

Oversee high visibility programs for our team and streamline our processes for building great customer and merchant products. Help Product and Engineering teams develop processes and frameworks for building quality software, while evaluating new technology developments to drive potential features and products. Coordinate across engineering teams and stakeholders, manage program schedules, and communicate clearly across the company.

The Program Manager, Localization will own Affirm's end-to-end localization strategy and will be the driving force behind global expansion, ensuring products, services, and internal functions are perfectly adapted to the language, culture, and regulatory landscape of every new market. This is a highly cross-functional role at the intersection of product, engineering, legal, compliance, and marketing.

As a member of our team you would spend time identifying and executing on new use cases of streaming data infrastructure and frameworks , designing and scaling our existing infrastructure and working closely with other teams to promote the optimal use of data at the company. This role requires deep expertise in stream processing technologies and a passion for building scalable, fault-tolerant data infrastructure.