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The Monetization Strategy Director will be a trusted advisor and thought leader for the Technology Workflow to drive impactful monetization strategies from idea to execution. Drive prioritization and clarity of pricing and packaging strategies across Technology Workflow Business Units. Work cross-functionally across product, GTM, and operational stakeholders to ensure monetization strategies align to corporate pricing and packaging strategic roadmap.
The COO Office drives operational excellence, cross-functional alignment, and disciplined execution across ServiceNow. You will partner closely with the Director of Enterprise Strategic Programs, cross-functional operations teams, and senior leaders to drive alignment, simplify complexity, and accelerate execution across the company. This role blends strategic thinking, operational rigor, analytical insight, and exceptional communication.
You will serve as a senior strategic and operational principal within the AI Platform Product Management team supporting the SVP, Platform Fundamentals. You will guide a high-performing Strategic Operations team reporting to the VP, Strategic Operations. In this role, you will help define the business’s strategic priorities, drive operational excellence, and ensure the organization executes with agility, transparency, and measurable outcomes.
This role is a trusted strategic thought partner to the CPO & COO, the GVP of STEP Strategic Operations and the entire STEP leadership team and also serves as an active cross-functional collaborator and team builder to bring our strategy to life across ServiceNow as we execute today and transform for tomorrow. You will skillfully help us manage through a rapid change to an AI-Native future.