Remote Strategy Jobs • North America

ServiceNow has significantly integrated AI into its Platform to enhance workflows and drive rapid value for customers. The Platform & AI organization is responsible for releases that underpin both monetized and non-monetized Platform products as well as AI capabilities. They are looking for a Director, Platform & AI Strategic Operations to shape the direction of Platform and AI, gaining a cross-BU understanding of ServiceNow’s AI vision.

The Director, Monetization Strategy will be a trusted advisor and thought leader for the Technology Workflow to drive impactful monetization strategies from idea to execution. The role involves determining and executing monetization strategies, driving prioritization of pricing strategies, working cross-functionally, and providing key inputs into strategic plans. The position will drive strategic pricing analytics and insights, lead market studies, and communicate findings to stakeholders and executive leadership.

This is a meaningful opportunity to work directly with the VP & GM of TMT and Manufacturing within ServiceNow's Industry Workflows organization as a Customer Advocate, helping shape how we engage with our most strategic customers and driving clarity and execution across the customer lifecycle. You’ll help deliver high-quality customer experiences through cross-functional coordination, and operate as a trusted thought partner to product and sales principals.

Support CBO & Drive Business Execution, acting as a direct extension of the CBO, leading and supporting strategic business initiatives from conception through to completion. Drive execution and performance management across all business and revenue teams. Establish and manage the rhythm of business for commercial teams, ensuring smooth and efficient operations. Define, track, and analyze key business metrics and KPIs, providing actionable insights to drive performance and strategic decisions.