Mercury

As a Head of Banking Operations, you will lead the strategy, execution, and optimization of Mercury's banking operations ecosystem. You will lead multiple operations teams, drive operational and strategic planning, and define and document new processes. Your team will own onboarding for our RIA, money movement operations with our partners, and manage customer lifecycle changes. You will work on impactful projects to improve the efficiency and effectiveness of banking operations.

As an Account Executive, you’ll work directly with founders, business owners, and finance teams to deeply understand their operational needs and guide them to the right financial tools. You’ll immerse yourself in their ecosystems and uncover pain points to help them build great businesses with Mercury.

As a Senior AML QC Specialist, you’ll be responsible for handling quality reviews for AML transaction monitoring alerts, escalated account investigations, and unusual activity reports. Delivering feedback about team members, identifying improvements to processes and procedures, responding to general AML questions, escalating to the appropriate teams or individuals when needed, and transaction reviews. You will report directly to the AML Investigations Manager.

Strategize and optimize the early lifecycle of Mercury users, with a focus on conversion, onboarding, and activation. Partner with product, marketing, data science, sales, and relationship management to maximize the number of users who open Mercury accounts and use our financial products for the first time. Execute and optimize top-of-funnel lifecycle programs that drive signups, application completions, and product activation.

Lead a growing organization of 120+ people, and a direct team of experienced leaders across Risk & Banking Operations. Partner with peer executives to build a resilient and scalable operational function, and help navigate risk carefully. Build and manage a Risk & Banking Operations organization that sets standards within the banking and fintech industries. Enable new customers, markets, or product features by balancing short- and long-term company goals.

Define the future of bookkeeping software by creating an experience so compelling that accounting firms willingly migrate from their legacy accounting platforms. Design for dual users with competing needs: founders who want simplicity and automation, and professional accountants who need power, flexibility, and deep integration with practice management tools. Architect a platform strategy that seamlessly integrates timely, robust accounting capabilities into Mercury’s ecosystem.

The AML Investigations team is responsible for detecting suspicious activity, conducting thorough investigations, and shutting down bad actors. As a member of the Investigations team, you’ll help handle our transaction monitoring queues while balancing an eagle eye for risk with excellent user experience. You’ll need to learn how a really wide range of businesses work and bring your knowledge to bear on our processes and product.

This role is ideal for someone who enjoys working in a dynamic environment and is eager to scale many of our key people processes and functions, from managing complex leave of absence processes to advancing our DEIB initiatives. You’ll be the go-to in-house expert for global leave practices and HR compliance, a trusted Workday partner, and the primary driver of our Employee Resource Group (ERG) program.

The role involves leading Mercury’s community function—owning the strategy, building the roadmap, and guiding a growing team of community professionals to scale our impact. This role is pivotal in shaping how Mercury shows up in the founder ecosystem and how we build meaningful, long-term relationships with entrepreneurs. You will be responsible for driving vision and alignment across brand, events, and content and ensuring that community is not just a channel, but a feedback loop that informs marketing and product.

Partner closely with Audit and cross-functional stakeholders to design, implement, and evaluate analytics that assess the effectiveness of controls. Conduct rigorous data validation and QA processes to support internal audits, regulatory exams, and control testing. Build reproducible testing frameworks and metrics dashboards that improve visibility and transparency for audit outcomes.

Drive user-facing flows while bringing a strong understanding of backend systems and partner integrations. You’ll own a core area within our Payments Group, partnering closely with engineering, design, operations, data, and our partnerships teams. Your work will shape products that set a high bar for modern business payments: seamless to use, resilient under the hood, and trusted by thousands of customers.

Define the vision and roadmap for Mercury’s Risk Data Platform and Decision Engine. Build flexible, low-latency decisioning infrastructure that powers real-time risk controls across the customer lifecycle. Partner with engineering, risk strategy, data science, and risk operations to design APIs, data platforms, rule engines, and model orchestration workflows.

Help further our production and distribution of top-quality, multimedia content in support of both growth and brand goals. Balance strategic initiatives and program development with detail-oriented execution and distribution. Bring thoughtfulness and care to everything you do while maintaining a bias toward action and strong results-orientation, leveling up the impact of both new and existing content.

You will manage a portfolio of strategic financial partners who enable us to provide products and services to our customers, growing current partnerships and ensuring all integrations and escalations are managed appropriately. The role involves creative problem-solving, driving progress with cross-functional teams, and building out a network of potential partners. You will manage both the tactical and operational needs of our largest partners.

The Treasury team builds the answer founders are looking for what to do with their idle cash; as part of this role, you will lead high-impact, cross-functional projects across Treasury engineering, operations, compliance, and risk teams to build stable and scalable systems and processes to help Mercury scale.

Steward a beautiful, fast, and accessible front-end web platform and maintain the CMS behind it (Dato). Improve the demo experience at demo.mercury.com to help potential customers understand how Mercury can work for them. Build new tools that help founders and collaborate with designers to infuse the marketing site and web application with moments of whimsy and small UI delights. Spark unique moments of joy with larger experiential projects that help Mercury grow.