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Mercury
Mercury
24 open remote positions
Mercury is a fintech company providing banking services to businesses, with banking services offered through partner banks. It is a scaling organization that values democratized customer research across product, design, and marketing.
Salary Distribution
24 of 24 jobs
Benefits Overview
9 of 24 jobs
(9)
(1)
(1)
Open Positions
Define research processes and standards at Mercury. Own the customer research panel, from databases to recruitment and outreach. Run daily research operations, including scheduling, incentives, and consent.
Customer Research
People Management
Data Analysis
AI Tools
Set one product direction across Dashboard, Mobile, Command, and API/MCP. Lead and develop a PM team while shaping Mercury's AI experience. Build shared capabilities like navigation, tasks, and notifications.
Product Management
AI
Leadership
Product Strategy
Customer Experience
Guide customers through designing benefits packages and selecting the right plans for their teams and stage. Own the end-to-end enrollment process, submitting insurance forms accurately and keeping systems current. Manage the client lifecycle at renewal, communicate proactively, and solve ambiguous benefits issues.
Detail Orientation
Communication
Own the roadmap for Mercury Invoicing across the dashboard, builder, and payer experience. Talk to customers and prospects, turning feedback into clear next steps while keeping the product simple and powerful. Partner with Engineering, Design, Data Science, and other teams to grow active users and feature adoption.
Product Management
Invoicing
Payments
Customer Research
Lead Mercury's technology, AI, and innovation narrative, turning complex product work into compelling stories for founders and tech audiences. Build executive thought leadership platforms for co-founders and senior leaders via podcasts, events, social, and press. Drive integrated comms programs for product launches, cultivating journalist and creator relationships.
Communications
Public Relations
AI
Storytelling
Media Relations
Build and spearhead Mercury's enterprise data and AI governance program. Establish practical standards for data and AI ownership, development, use, protection, and monitoring. Partner with Data, Engineering, Product, Legal, Compliance, and Information Security teams to embed responsible AI practices.
Data Governance
AI Governance
Risk Management
Machine Learning
Regulatory Compliance
Own collaboration experience for roles, permissions, and invitations at Mercury. Simplify bringing teams onboard with obvious, easy, and high-trust invitations. Shape the authorization layer for scale, from solo founders to enterprise customers.
Product Management
Collaboration
Stakeholder Management
Own the business lending P&L, strategy, and product roadmap from 0-1 to scale. Build and lead a high-performing product management team and lending org. Partner with credit, finance, and banking partners to balance growth and rigor.
Product Management
Credit Risk
P&L Management
Team Leadership
Perform independent model validations and reviews across credit, fraud, BSA/AML, CECL, finance, liquidity, and pricing. Assess model risk and materiality, maintain the model inventory, and review monitoring plans. Partner with Data and AI Governance teams and support regulatory exams and Internal Audit reviews.
Python
SQL
Machine Learning
Risk Management
Own day-to-day cash management, including cash movements, approvals, and reserve account funding. Design and build automated reporting and tools to replace manual spreadsheet processes. Partner with Accounting, Data, and Finance teams to support accurate reporting and ad hoc Treasury requests.
SQL
Data Modeling
Treasury Operations
NetSuite
AI Tools
Define and build the platform Mercury engineers use to deploy, operate, and evolve services. Own the strategy for service identity, authentication, discovery, and communication. Partner with engineering teams to create a paved deployment path and self-service observability.
Kubernetes
Observability
Distributed Systems
Authentication
Lead Bank Charter Readiness and regulatory programs across Fraud, Disputes, and Risk UX, translating expectations into work plans. Own goal tracking, reporting, and operational quality reviews for Fraud and Disputes, including OKRs and dashboards. Use data and AI to drive continuous improvement and build durable programs from zero to one.
Program Management
Risk Management
Regulatory Compliance
AI/Automation
Lead high-impact, cross-functional projects spanning engineering, operations, compliance, and risk. Define the technical architecture and experience of Mercury's Treasury product. Own the product end-to-end, collaborating with product, design, and operations to ship thoughtful features.
Backend Systems
API Design
Product Development
Mentoring
Lead and develop the Compliance Governance team, setting priorities and building capabilities. Own compliance risk assessment, policy governance, enterprise training, and compliance reporting. Support regulatory examinations and provide credible challenge across the business.
Compliance
Risk Management
Leadership
Communication
Build a consumer credit card from zero to launch and grow it into a portfolio. Own the approval experience, line management, rewards, and customer trust. Align engineering, design, data, risk, compliance, and partners.
Product Management
Underwriting
Cross-functional Collaboration
AI Products
Design and build scalable data pipelines and dimensional data marts with cross-functional teams. Drive adoption of AI tooling and self-service analytics across the company. Contribute to data governance, security, and analytics engineering standards.
SQL
Python
Dbt
Snowflake
Data Modeling
Lead and develop a customer support team focused on risk-related support. Partner with risk teams to improve processes and customer experience. Scope and manage BPO partnerships and scale new programs like proactive outreach.
Customer Support
Risk Management
Cross-functional Collaboration
Data Analysis
Own procurement intake and deal execution from request through contract signature and supplier onboarding. Design and improve procurement processes, policies, and controls as the company grows. Lead contract negotiations and operate P2P tools to enable smart buying decisions.
Procurement
Negotiation
Vendor Management
Data Analysis
Manage, coach, and develop Mercury's Executive Business Partners to ensure high-performing executive support. Shape executive support operations and drive AI tool adoption to increase team leverage. Partner with senior leaders to anticipate needs and build scalable systems for executive support.
People Management
AI Tools
Executive Assistance
Stakeholder Management
Strategic Planning
Own end-to-end payroll compliance workflows including state registrations and workers' compensation. Research state and local requirements and manage employer account maintenance. Collaborate with government agencies, carriers, and internal partners to resolve issues.
Payroll Operations
Compliance
Research
Communication
Problem-solving
Serve as the first point of contact for customers impacted by risk actions. Manage inbound email inquiries related to account restrictions, address updates, and business structure changes. Collaborate with internal Risk teams to ensure accurate and empathetic customer support.
Customer Operations
Fintech
AML
Risk Management
Written Communication
Collaborate with data analysts to spec and build features that draw new customers to our product. Provide a backend to our mobile and web frontends, to do things like search transactions or send wire transfers. Build admin tools to increase the efficiency of day-to-day support operations.
TypeScript
SQL
React
Python
Identify blind spots in processes and controls, and recommend improvements. Facilitate pre-launch reviews, risk self-assessments, and incident management. Coordinate with cross-functional teams to ensure products are launched safely and comply with risk frameworks.
Risk Management
Operational Risk
GRC
Stakeholder Management
Communication
Design and execute the annual compliance testing program for the broker-dealer and RIA, including FINRA 3110 and SEC 206(4)-7. Act as a key contact during regulatory examinations, managing data requests and supporting internal investigations. Maintain policies and procedures inventory, including Written Supervisory Procedures, and assist with regulatory filings.
Compliance
Risk Management
Project Management