Drive cross-functional execution of product initiatives by coordinating with Design, Engineering, Legal, Compliance, Marketing, and other partners. You will create and maintain high-quality deliverables for internal stakeholders, including board decks, all-hands presentations, weekly/monthly KPIs, and initiative progress updates. You will also maintain team roadmap and plan key team engagements.
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This is an extraordinary opportunity for a collaborative, systems thinker and execution-oriented leader to shape and drive the strategic and transformational agenda within ServiceNow’s Customer Success organization. In this hybrid strategy and transformation role, you will work closely with the Senior Director of Customer Success Strategy & Transformation to define the vision, align initiatives with enterprise goals, and lead high-priority efforts.