Home
/
Companies
/
NiCE
NiCE
19 open remote positions
NiCE software products power extraordinary customer experiences, fight financial crime, and ensure public safety for 25,000+ global businesses, including 85 of the Fortune 100. With over 8,500 employees across 30+ countries, NiCE is a market leader in AI, cloud, and digital innovation.
Open Positions
Identify new sales opportunities and build market share in the region while increasing revenue streams within Enterprise and Commercial contact centers. Achieve annual sales quota and negotiate Enterprise-wide agreements, coordinating all sales activities to meet business goals. Develop strategic relationships with C-level executives, analyze customer situations, and manage purchasing agreements to capitalize on technological advances.
Sales
AI Solutions
Relationship Management
Communication
SaaS
Act as a trusted advisor and primary interface between customers and NICE support organizations, managing escalations and driving resolution. Analyze support activity trends, ensure SLAs and CSAT are met, and recommend improvements to close gaps. Establish relationships with customer technical teams, lead root cause sessions, and advocate for customer requirements internally.
Technical Account Management
Escalation Management
Communication
Problem Solving
Customer Service
Lead a team of business consultants to drive customer transformation and achieve measurable ROI from NICE solutions. Ensure effective adoption of analytics, AI, and quality tools to optimize contact center performance. Oversee consulting delivery excellence, including revenue, margins, and customer satisfaction.
Analytics
AI
Manage software and AI/GenAI delivery projects, ensuring alignment with scope, timelines, and customer expectations. Build and maintain project plans, RAID logs, and communicate status, risks, and dependencies to stakeholders. Coordinate cross-functional teams through the project lifecycle and contribute to PMO best practices.
Project Management
AI
Agile
Stakeholder Management
Risk Management
Provides best practice guidance to optimize customer business processes and maximize NiCE solution potential. Designs change strategy across people, process, and technology. Serves as lead consultant, creating and owning business cases for multi-tiered customer offerings.
Consulting
Analytics
AI/LLMs
Project Management
Promote, sell, and drive maximum value with NICE's Value Realization Services portfolio to existing and new customers across the Americas region. Drive sales opportunities while working in an overlay sales model to leverage the existing NICE sales organization infrastructure. Deliver on organizational strategy with the NICE VRS model, create a Go-To-Market strategy, and provide accurate monthly forecasting.
Sales
Customer Management
Presentation
Strategic Selling
Provide technical configuration, best practice guidance, and customized training to customers for CXone Agent products. Serve in a consultative capacity, managing customer expectations and ensuring desired business outcomes. Maintain expertise in contact center technologies and mentor team members.
Customer Engagement
Business Analysis
Consulting
Contact Center Operations
Build sample applications and proof-of-concept integrations for common patterns using RESTful APIs, authentication, and real-time streaming. Troubleshoot partner integration challenges hands-on, documenting patterns and translating technical concepts for diverse audiences. Translate partner feedback into clear problem statements for Product and Engineering teams to influence platform direction.
JavaScript
TypeScript
Python
RESTful APIs
Communication
Drive high-priority strategic initiatives across AI transformation, Quote-to-Cash, and cost efficiency as a senior individual contributor. Structure ambiguous cross-functional problems into clear workplans and drive accountability without direct authority. Communicate executive-level recommendations and hold senior stakeholders accountable for outcomes.
Strategy
Consulting
Stakeholder Management
Analytics
Executive Communication
Own the reactivation of NICE's Quote-to-Cash transformation end-to-end, turning a paused program into disciplined forward motion. Serve as internal business owner and primary counterpart to external systems integration partner, holding them accountable to scope, timeline, and outcomes. Re-engage stakeholders across Finance, IT, and Revenue Operations to drive clear decisions and business outcomes, giving senior sponsors a credible view of program status and risk.
Quote-to-Cash
CPQ
Revenue Recognition
Program Management
Executive Communication
Identify upsell and cross-sell opportunities within the customer base to drive revenue growth. Consult with clients on their contact center business to optimize product usage and achieve better outcomes. Develop and present customized presentations that quantify product value and outline next steps.
Account Management
Customer Service
Enterprise Sales
Presentation Skills
Own enterprise customer relationships as the primary technical support partner for a portfolio of enterprise customers. Solve complex technical problems across NICE CXone and related applications, including routing, telephony, and APIs. Leverage AI-powered tools to accelerate investigations, gain customer insights, and drive proactive outcomes.
Enterprise SaaS
Contact Center Technologies
APIs
CRM
AI Tools
Support strategic opportunities across the WEST region, partnering with sales to plan and execute deals. Deliver powerful presentations and customized product demonstrations to meet customer needs. Collaborate with stakeholders to communicate requirements and provide technical sales support.
JavaScript
Sales Engineering
Conversational AI
Contact Center Technologies
Manage enterprise customer relationships as single point of contact, ensuring SLA compliance and driving ROI. Troubleshoot complex technical issues and provide advanced support for contact center and telecommunications products. Coordinate projects, conduct regular reviews, and present customized solutions to stakeholders.
Account Management
Technical Support
Project Management
Troubleshooting
Customer Relationship Management
Define and govern project implementation methodology, quality standards, and continuous improvement for delivered projects. Oversee account projects from managerial perspective and personally manage projects as an individual contributor. Serve as an escalation point for customers and drive long-term customer satisfaction.
Project Management
Customer Management
Contact Center
Team Leadership
Drive timely project execution and closure for invoicing and revenue recognition per the revenue forecast. Manage end-to-end delivery of customer projects, including scope, time, cost, quality, and risk management. Act as a single point of contact and trusted advisor for assigned customers, building effective stakeholder relationships.
Project Management
Stakeholder Management
Risk Management
Customer Service
Business Development
Develop and execute global integrated demand programs aligned to AI, cloud, and industry solutions, owning full-funnel strategy from awareness to revenue. Drive pipeline and revenue impact by optimizing conversion rates, leveraging data and AI-driven insights, and partnering closely with Sales. Lead cross-functional teams and build scalable campaign frameworks, standardizing processes and applying AI and agentic AI to automate and optimize marketing execution.
B2B Marketing
Demand Generation
Marketing Automation
CRM
AI/ML
Provide technical configuration and programming for NiCE products. Manage customer expectations and coordinate inter-departmental activities. Serve as a mentor and coach for junior staff.
Programming
Database Design
Project Management
Contact Center Technologies
Design, implement, and operate scalable, secure, and highly available AWS cloud infrastructure. Drive the reliability and performance of containerized applications using Amazon EKS and ECS. Ensure stability, security, and efficiency of production Linux environments through system administration.
AWS
Linux
Terraform
Kubernetes
PostgreSQL