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NICE
NICE
10 open remote positions
NICE provides software products used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, the company fosters a culture of ambition, game-changing innovation, and high standards.
Open Positions
Lead the transformation of a diverse operations-heavy organization into a modern, AI-first Production Engineering function. Own end-to-end reliability, performance, scalability, and security of NICE's global cloud, telecom, and datacenter platforms. Drive adoption of software-first operational practices including automated recovery, infrastructure as code, and observability.
Cloud Infrastructure
Distributed Systems
DevOps
SRE
Automation
Manage customer relationships throughout their lifecycle, ensuring high satisfaction, retention, and product adoption. Negotiate contract renewals, identify expansion opportunities, and maintain high revenue retention rates. Act as a customer advocate, perform periodic business reviews, and maintain account health dashboards.
Customer Success
Workforce Management
SaaS
Salesforce
Gainsight
Act as the single point of ownership for customer success across assigned accounts, coordinating NiCE CX resources as needed. Develop and maintain strong, productive relationships with customers, holding regular success reviews. Negotiate contract renewals and identify expansion opportunities to drive business growth.
Customer Success
SaaS
Gainsight
Salesforce
Own the creation and conversion of high-value enterprise opportunities in the UK&I market. Engage senior decision-makers, uncover strategic challenges, and demonstrate how solutions drive measurable transformation. Collaborate with cross-functional teams including BDRs, Presales, Marketing, and Product to run full sales cycles.
Enterprise Sales
SaaS
CRM
Consultative Selling
Pipeline Management
Drive net-new business and revenue across a seven-state territory in Public Safety and 911 agencies. Own the full sales cycle as a trusted consultative partner, from discovery to close. Collaborate with reseller partners and internal teams to expand opportunities and accelerate pipeline.
Consultative Selling
Pipeline Management
Government Procurement
Partner Management
Support sales opportunities by being a product expert and demonstrating solution capabilities. Develop and deliver compelling presentations to end users, partners, and consultants. Maintain existing customer relationships and maximize long-term revenues through relationship building.
Sales Engineering
Consultative Selling
Government Sales
Lead the strategic segment customer success vision and execution across a high-performance team. Drive cross-functional collaboration with Sales, Services, Product, and R&D to deliver outstanding outcomes. Own key metrics including NPS, CSAT, retention, account P&L, and customer health scores.
Leadership
Customer Success
B2B Technology
SaaS
Cross-functional Collaboration
Represent NiCE and generate new ARR by closing deals through direct and partner ecosystems. Build and maintain a qualified pipeline while closing large enterprise deals. Coordinate full sales cycles from account planning to close, including RFP responses.
Enterprise Sales
Pipeline Management
Engage with C-suite to define and lead enterprise-wide AI and agentic transformation programs. Architect AI-agentic workflows, drive cloud migration to NiCE CXone, and lead change management. Build business cases, roadmaps, and executive materials to deliver measurable outcomes.
Consulting
AI
CCaaS
Change Management
Executive Communication
Lead technical discovery and partner enablement to drive AI solution sales. Build repeatable enablement programs and assets for the partner ecosystem. Manage end-to-end technical relationships and influence the product roadmap.
AI
Conversational AI
LLMs
Sales Engineering
Technical Enablement