Senior Product Customer Success Manager

Role Purpose:

• Ensure client accounts are well managed and growing by improving KPIs and customer benefits.
• Support the Manager, Customer Success by training and coaching junior team members.

Key Responsibilities:

• Manage multiple accounts and deliver technical integrations and projects.
• Maintain strategic success plans, build stakeholder relationships, and validate business cases.
• Run quarterly business reviews, monitor metrics, and identify growth opportunities.

Experience and Skills:

• Proven account management or customer success experience with technical project delivery.
• Strong data analysis (Excel or other tools) and business case creation.
• Excellent communication, commercial awareness, and ability to navigate large corporate processes.

About NICE:

• NICE is a global software leader in AI, cloud, and digital, managing over 120 million customer interactions daily.
• With 8,500+ employees, NICE is consistently recognized as a market leader and an equal opportunity employer.