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Responsibilities:
- Take ownership of customer relationships for key CX accounts and become their advocate within NICE.
- Resolve the most complex technical and emotionally challenging issues within SLA targets.
- Partner with technical support, engineering, and product teams to ensure customer success and retention.
Qualifications:
- 7+ years in a technical/service role in software, telecommunications, or contact center.
- Strong analytical and troubleshooting skills with broad technical knowledge of contact center design.
- Working knowledge of TCP/IP, VoIP, and telecom architecture; SQL and scripting are a plus.
About Us:
- NICE is a global software leader used by 25,000+ businesses, including 85 of the Fortune 100.
- We are an innovation powerhouse with over 8,500 employees across 30+ countries, focused on AI, cloud, and digital.
NICE
NICE Ltd. develops software products that help large enterprises deliver extraordinary customer experiences, fight financial crime, and ensure public safety. The company is a global market leader with over 8,500 employees across 30+ countries, known for its innovative use of AI, cloud, and digital technologies.