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About the role:
- Be the main technical support contact for strategic customers, handling complex issues during Central hours.
- Work with developers, architects, and support personnel to resolve problems, while maintaining calm and effective prioritization under pressure.
What we look for:
- 4+ years of relevant experience, with strong knowledge of RESTful APIs, cloud solutions, and troubleshooting server-side code.
- Proficiency in client-side JavaScript, React, Redux, and network concepts like TCP/UDP and SSL/TLS.
- Excellent communication skills to explain complex technical issues to both technical and non-technical audiences.
Nice to have:
- Understanding of telecoms and VOIP, including WebRTC and SIP.
What we offer:
- Competitive pay, generous time off, ample parental and wellness leave, healthcare, and a retirement savings program.
- A remote-first culture that values connection, global inclusion, and professional growth.
Twilio
Twilio is a cloud communications platform that helps businesses deliver personalized customer experiences through innovative solutions. As a remote-first company, Twilio serves hundreds of thousands of businesses and fosters a culture of connection, global inclusion, and employee empowerment.