Support customers using Twilio's Programmable Messaging product as a subject matter expert.
Handle messaging cases from individual developers and major brands.
Troubleshoot deliverability issues and debug customer code.

Responsibilities:

Work on email cases and assist with SMS application development via phone and chat.
Collaborate with product and engineering teams via Slack.
File Jira reports for reproducible bugs and maintain knowledge base.

Qualifications:

Bachelor's degree or equivalent with 2+ years in a client-facing technical role.
Understanding of web technology stacks and general-purpose programming languages.
Strong problem-solving skills and ability to de-escalate tense customer situations.

Twilio

Twilio shapes the future of communications with innovative solutions for hundreds of thousands of businesses and millions of developers. It is a remote-first company with a strong culture of connection and global inclusion, empowering employees to make a global impact.

Apply for This Position