New Technical Support Specialist

Key Responsibilities:

• Serve as the first point of contact and primary owner of customer support experience, investigating technical challenges and delivering timely solutions.
• Develop deep expertise in SchoolMint's products, troubleshoot issues within Tier 1 scope, and coordinate escalations with Tier 2 and 3.
• Identify recurring issues, documentation gaps, and process improvements to strengthen products and support operations.

Qualifications:

• 1-2 years of experience in technical support, SaaS support, or help desk roles.
• Strong problem-solving skills and ability to learn complex software products quickly.
• Excellent written and verbal English communication skills, with a customer-focused consultative approach.

Benefits:

• Comprehensive health benefits including private medical and life insurance.
• Paid time off including vacation days, floating holidays, and winter recess.
• Professional development opportunities including educational assistance and conference access.