Technical Support Representative
Remote regions
Puerto RicoBenefits
Unlimited PTO
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What Your Impact Will Look Like:
- Field complex/escalated issues for high-value clients.
- Uphold SLAs and own technical issues to resolution.
- Train junior reps and create knowledge base articles.
You Will Love This Job If You Have:
- Strong client communication and de-escalation skills.
- Experience with cloud-based software and ticketing systems.
- Technical degree or equivalent experience.
The Culture:
- Remote-first with a globally distributed workforce.
- Transparent, inclusive, and safe space for all.
- ERGs, CEO sessions, and wellness communities.
The Benefits:
- Flexible time off and wellbeing days.
- 100% employer-paid health, vision, dental, life.
- WFH reimbursement and learning platforms.
Granicus
Granicus builds technology that transforms the Govtech industry, connecting governments with constituents. With 5,500+ government agencies and 300M+ citizen subscribers, they are recognized on GovTech 100 and BuiltIn's best places to work.