Source Job

• Own technical support for customers, resolving issues and maintaining data connection stability.
• Configure customer-facing templates and implement scheduling tools and CRM integration.
• Collaborate with internal teams to ensure seamless service and provide feedback on user experience.

Steer offers a suite of software tools for automotive repair shops, combining marketing, CRM, and scheduling into one platform. With the acquisition of AutoOps in 2024, the company is a leader in the industry and fosters a collaborative, high-ownership culture.

• Provide world-class technical and non-technical support to customers via email, phone, and live chat.
• Coordinate with Engineering and Product Management on product issues and releases.
• Develop positive customer relations and assist in updating technical documentation.

Turnitin is a recognized innovator in global education, developing learning integrity solutions for over 25 years. They serve 16,000+ academic institutions in over 185 countries and foster a remote-first culture with a diverse team across 35+ countries.

• Provide world-class technical support via phone, email, and chat for escalated issues, serving as the first internal point of contact for product expertise.
• Triage and escalate bugs and issues from Tier 1 to Tier 3 engineers, ensuring detailed logs and information are gathered.
• Collaborate with cross-functional teams including Product, Integrations, and Support Leadership to improve customer experience and product knowledge.

Turnitin is a global education technology company that provides learning integrity solutions to over 16,000 academic institutions worldwide. With a remote-first culture and a diverse team across 35+ countries, they prioritize employee well-being and collaboration.

• Diagnose and resolve escalated backend and technical issues across the Core platform and Vision viewer.
• Investigate platform audit-trail entries, gateway logs, and cloud transaction logs to determine root cause.
• Contribute technical runbooks and mentor analysts on triage across technical boundaries.

Synthesis Health is a mission-driven company revolutionizing healthcare through innovation and collaboration. Their 100% remote team across the US and Canada is dedicated to core values and behaviors.

• Provide live technical support via phone, chat, and email to customers.
• Troubleshoot and resolve issues with software applications.
• Guide customers through steps to correct issues.

Porch Group is a leading vertical software and insurance platform that helps homebuyers move, maintain, and protect their homes. They have deep relationships with approximately 30 thousand companies and went public on Nasdaq in 2020.

• Diagnose and troubleshoot technical issues remotely, taking ownership of customer issues from start to finish.
• Respond to customer escalations and inquiries related to Mashgin's hardware and software via chat, email, and video conferencing.
• Maintain subject-matter expert knowledge of deployment systems and software, with occasional travel (10%) to deploy new locations.

Mashgin powers the world's best checkout experience using AI kiosks for over 40 million users. Backed by a well-funded Series B, the company is profitable and values extreme ownership, autonomy, and customer obsession.

• Acts as the initial point of contact for Talkdesk's platform related issues, accurately capturing incident details and attempting immediate resolution.
• Familiarity with Reporting, Workforce Management, and Quality Management applications for issue triage, data verification, and system health monitoring.
• Maintains rigorous ticketing hygiene, SLA compliance, and knowledge base documentation while providing professional customer support.

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI. With a global team and recognition as a Leader in the Gartner Magic Quadrant for CCaaS, the company fosters an inclusive culture where diverse perspectives drive success.

• Serve as the initial point of contact for end user inquiries, providing timely support via email, chat, and Slack.
• Troubleshoot and resolve technical issues related to the application, distinguishing between user errors and system-level problems.
• Own client issues from intake through resolution, ensuring every interaction moves the issue meaningfully forward.

SmarterDx uses clinical AI to help health systems capture the full value of patient care by analyzing EHR data for revenue cycle teams. The company is a remote-first team with a mission-driven culture and offers benefits like unlimited PTO and parental leave.

• Provide first-line customer support and troubleshooting for the CORE product suite, managing support channels and resolving technical issues.
• Conduct video calls to guide users, train them on platform features, and promote self-service resources.
• Collaborate with engineering and product teams to escalate bugs, document issues, and improve workflows.

PeopleGrove provides technology solutions for higher education, focusing on experiential learning and mentorship. With over 100 professionals across the US and India, the company fosters a mission-driven, collaborative, and innovative culture.

• Own complex technical issues from intake through resolution or escalation, investigating APIs, integrations, logs, data, configuration, and workflows.
• Set a high bar for L3 investigations and ensure Engineering receives clear, actionable, well-validated defects.
• Identify recurring problems and turn them into documentation, enablement, tooling, process improvements, or product feedback.

Ashby builds a suite of products that helps talent leaders, recruiters, and hiring managers run their hiring process significantly better. We support nearly 5,000 customers and are a team of roughly 300 people across 22+ countries.

• Provide world-class technical support for hardware and software, resolving complex customer issues.
• Collaborate with Engineering and Product teams to reproduce bugs and improve product feedback.
• Author knowledge base articles and ensure SLA goals are met with timely, helpful responses.

Samsara is the pioneer of the Connected Operations™ Cloud, enabling organizations that depend on physical operations to harness IoT data for actionable insights. As a public company with a hyper-growth environment, they foster a culture of rapid career development and collaboration across global teams.

• Serve as the primary point of contact for basic technical support and product-related inquiries from customers using Fleetio.
• Provide exceptional customer service for tier 1 tickets via phone calls while maintaining a high level of professionalism and empathy.
• Continuously identify opportunities to improve the customer support process, including streamlining workflows and implementing customer-focused initiatives.

Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. They raised $450M in Series D funding and are a proud founding member of the Rails Foundation, with a culture that values remote work and collaboration.

• Investigate and resolve technical issues, implement configuration changes, and respond to monitoring alerts while ensuring SLAs are met.
• Collaborate with Customer Success, Engineering, and Product teams to efficiently resolve issues and improve customer outcomes.
• Use SQL queries, log analysis, and scripting tools to support incident response and provide high-quality support to Credit Union partners.

Clutch is a vertical SaaS company backed by Andreessen Horowitz, focused on transforming credit unions into FinTech lenders. The company has a growing Support Engineering team of over 8 engineers, with a culture of collaboration, transparency, and integrity.

• Troubleshoot and resolve customer issues across email, SMS, phone, and video calls.
• Build and maintain internal documentation and train teams on products and processes.
• Collaborate cross-functionally to improve products based on customer feedback.

Podium provides AI employees for local businesses to automate conversations and drive revenue. Trusted by over 60,000 businesses, the company values customer obsession, founder mentality, zero drama, and enjoying the ride.

• Act as a second point of contact for complex technical issues, handling voice, SMS, WhatsApp, and integrations.
• Analyze, reproduce, and resolve issues in collaboration with Engineering, Product, and Success teams.
• Create and maintain internal documentation while training frontline support on technical topics.

Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide. We have a diverse team of 45+ nationalities and a culture of ownership, continuous learning, and thoughtful speed.

• Provide remote support to CI customers and aid in user account management.
• Troubleshoot and resolve hardware and software issues on desktop and laptop computers.
• Participate in remote chat service delivery and test software deployments.

Terrestris leverages technology to create better mission outcomes through better human performance. Rooted in USMC values of honor, courage, and commitment, the company helps the Government become more efficient and effective, serving over 4000 customers nationwide.

• Support AlertMedia customers by assessing inbound tickets and live chats regarding technical issues and account questions.
• Communicate with professionalism and empathy to resolve customer issues and ensure a world-class experience.
• Collaborate with team members and escalate advanced cases as needed to the appropriate teams.

AlertMedia helps organizations protect their people and businesses through all phases of an emergency. We are a Best Places to Work company 10 years running, with a collaborative and inclusive culture focused on keeping people safe.

• Act as first-line support via chat, resolving product issues with empathy and efficiency.
• Document bugs, analyze logs, and collaborate with engineering for resolution.
• Own the knowledge base, create help center articles, and support new feature releases.

Secfix automates security compliance in Europe, helping companies achieve ISO 27001, GDPR, TISAX, and SOC 2 quickly. The 100% remote team has hubs in Munich, Berlin, and London, and is backed by top VCs including Octopus Ventures.

• Own technical planning and setup end-to-end for new US customers and rollouts
• Own inbound customer & technical support for the US market, triaging and resolving issues
• Build the US playbook from scratch: setup and support documentation, escalation paths, and response standards

Voize builds AI companions that automate digital workflows for frontline workers, giving them more time to care, connect, and be present. Backed by $50M in Series A funding, they serve over 2,000 facilities and 200,000 users with a dynamic team focused on social impact.

• Own support tickets from first response through confirmed resolution, debugging independently across system state and API logs.
• Surface recurring failure patterns and drive permanent fixes, partnering with Engineering and Product.
• Contribute to the knowledge base and use AI-assisted workflows to resolve issues efficiently.

Lithic is a modern card issuing and processing platform that powers 100+ fintech firms by providing developer-friendly APIs and direct network connections. With a team of 170+ employees across 26 states and 7 countries, headquartered in NYC, we foster a culture of innovation and ownership, backed by top investors like Bessemer and Index Ventures.