Source Job

• Serve as the primary point of contact for basic technical support and product-related inquiries from customers.
• Provide exceptional customer service for tier 1 tickets via phone calls while maintaining a high level of professionalism and empathy.
• Investigate complex software issues, collaborating with teams to escalate customer issues to the appropriate team.

Auto Integrate provides a platform that powers the North American fleet management service industry, making leased vehicle maintenance frictionless. The company is a small, global team within Fleetio, combining the resources of a scaled SaaS company with the agility of a niche market leader.

• Own technical support for customers, resolving issues and maintaining data connection stability.
• Configure customer-facing templates and implement scheduling tools and CRM integration.
• Collaborate with internal teams to ensure seamless service and provide feedback on user experience.

Steer offers a suite of software tools for automotive repair shops, combining marketing, CRM, and scheduling into one platform. With the acquisition of AutoOps in 2024, the company is a leader in the industry and fosters a collaborative, high-ownership culture.

• Provide expert technical support and resolve customer inquiries via phone, chat, and email.
• Collaborate with internal teams to escalate and resolve complex issues efficiently.
• Continuously learn and improve product knowledge to deliver best-in-class service.

Huntress is a cybersecurity company founded by former NSA operators, making enterprise-grade security accessible to all businesses. They secure over 5 million endpoints and 11 million identities globally, with a remote-first culture built on transparency and collaboration.

• Provide world-class technical and non-technical support to customers via email, phone, and live chat.
• Coordinate with Engineering and Product Management on product issues and releases.
• Develop positive customer relations and assist in updating technical documentation.

Turnitin is a recognized innovator in global education, developing learning integrity solutions for over 25 years. They serve 16,000+ academic institutions in over 185 countries and foster a remote-first culture with a diverse team across 35+ countries.

• Act as first-line support via chat, resolving product issues with empathy and efficiency.
• Document bugs, analyze logs, and collaborate with engineering for resolution.
• Own the knowledge base, create help center articles, and support new feature releases.

Secfix automates security compliance in Europe, helping companies achieve ISO 27001, GDPR, TISAX, and SOC 2 quickly. The 100% remote team has hubs in Munich, Berlin, and London, and is backed by top VCs including Octopus Ventures.

• Provide best-in-class customer support via email, chat, and phone for Xplor's software products.
• Document all customer interactions and escalate complex issues following company policies.
• Meet or exceed personal KPI targets for performance metrics while maintaining high customer satisfaction.

Xplor provides cloud-based, intuitive technology solutions for small and medium-sized businesses, enabling them to manage business operations and payments. The company serves over 130,000 businesses globally and fosters a culture of growth, diversity, and inclusion with core values like 'Find a better way' and 'Win together'.

• Support AlertMedia customers by assessing inbound tickets and live chats regarding technical issues and account questions.
• Communicate with professionalism and empathy to resolve customer issues and ensure a world-class experience.
• Collaborate with team members and escalate advanced cases as needed to the appropriate teams.

AlertMedia helps organizations protect their people and businesses through all phases of an emergency. We are a Best Places to Work company 10 years running, with a collaborative and inclusive culture focused on keeping people safe.

• Provide live technical support via phone, chat, and email to customers.
• Troubleshoot and resolve issues with software applications.
• Guide customers through steps to correct issues.

Porch Group is a leading vertical software and insurance platform that helps homebuyers move, maintain, and protect their homes. They have deep relationships with approximately 30 thousand companies and went public on Nasdaq in 2020.

• Acts as the initial point of contact for Talkdesk's platform related issues, accurately capturing incident details and attempting immediate resolution.
• Familiarity with Reporting, Workforce Management, and Quality Management applications for issue triage, data verification, and system health monitoring.
• Maintains rigorous ticketing hygiene, SLA compliance, and knowledge base documentation while providing professional customer support.

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI. With a global team and recognition as a Leader in the Gartner Magic Quadrant for CCaaS, the company fosters an inclusive culture where diverse perspectives drive success.

• Provide world-class technical support via phone, email, and chat for escalated issues, serving as the first internal point of contact for product expertise.
• Triage and escalate bugs and issues from Tier 1 to Tier 3 engineers, ensuring detailed logs and information are gathered.
• Collaborate with cross-functional teams including Product, Integrations, and Support Leadership to improve customer experience and product knowledge.

Turnitin is a global education technology company that provides learning integrity solutions to over 16,000 academic institutions worldwide. With a remote-first culture and a diverse team across 35+ countries, they prioritize employee well-being and collaboration.

• Lead, coach, and develop a team of Customer Support Representatives, fostering a collaborative culture.
• Own SLA adherence, queue prioritization, escalation handling, and knowledge base management.
• Partner with Engineering, Product, Account Management, and Marketing to drive customer advocacy.

Kalibri Labs helps redefine and rebuild the hotel industry using cloud-native data pipelines and advanced AI/ML models. The company is growing and seeks passionate, entrepreneurial individuals who dream big and challenge the status quo.

• Monitor support channels and respond to inbound support messages as the first line of Tier 1 support.
• Investigate and categorize issues, create support or hardware maintenance tickets, and escalate complex issues to the appropriate teams.
• Assist with install validation and device monitoring, ensuring hardware is online and correctly set up.

We are building the foundational data layer for the point of care, using real-time, multimodal AI to generate a digital twin of the patient and care environment. We are a growing team of extremely hard-working and talented people with a steep learning curve and a focus on ownership and entrepreneurship.

• Support onboarding, adoption, and ongoing success for a portfolio of customer accounts.
• Proactively engage with customers to improve retention, satisfaction, and product usage.
• Collaborate with internal teams to resolve customer needs and influence product improvements.

The company offers innovative technology solutions to help customers maximize value. It is a remote-first organization with a culture focused on employee well-being and growth.

• Provide exceptional customer support to independent truckers via phone, helping them save on fuel costs.
• Troubleshoot issues in real-time using tools like Zendesk, maintaining a warm and professional tone.
• Work in a high-volume, fast-paced environment with a focus on customer obsession and growth.

Mudflap provides fleet fuel management solutions for owner operators and small fleets in the trucking industry. Backed by top-tier venture investors and included in the Forbes Fintech 50, Mudflap is a fast-growing marketplace with a close-knit, mission-driven team.

• Provide exceptional customer service to Houzz professionals via inbound phone and case rotation.
• Assist with SaaS questions, subscription issues, and marketing advice to drive adoption and retention.
• Maintain KPIs for case resolution, phone SLA, and CSAT while escalating issues appropriately.

Houzz is the leading platform for home remodeling and design, providing an all-in-one software solution for industry professionals. It is a community-centric, innovative tech company that values diversity and inclusion.

• Act as the first point of contact in our call center, handling incoming calls, emails, texts, and web chat inquiries from customers and service providers.
• Assist customers with booking, canceling, and rescheduling services, and help service providers with work order and policy questions.
• Troubleshoot software issues and work as part of a fully remote team, utilizing technology for communication, training, and meetings.

Qleen makes it easy for homeowners to automate chores from house cleaning to yard maintenance, window cleaning, and pool maintenance using vetted providers and an online booking system. We are a growing company that values detail, self-management, and quality in our remote team members.

• Serve as the initial point of contact for end user inquiries, providing timely support via email, chat, and Slack.
• Troubleshoot and resolve technical issues related to the application, distinguishing between user errors and system-level problems.
• Own client issues from intake through resolution, ensuring every interaction moves the issue meaningfully forward.

SmarterDx uses clinical AI to help health systems capture the full value of patient care by analyzing EHR data for revenue cycle teams. The company is a remote-first team with a mission-driven culture and offers benefits like unlimited PTO and parental leave.

• Diagnose, configure, troubleshoot and solve technical problems with Appfire Apps in the Atlassian landscape.
• Provide technical guidance and issue-resolution support to customer-reported issues (L1/L2) and assist in L3 investigations.
• Take ownership of customer issues from start to finish while collaborating with senior engineers.

Appfire creates software that empowers teams to break silos and collaborate seamlessly, offering products like JXL and BigPicture. With 800+ employees working remotely across 28 countries, the company values flexibility and a one-size-does-not-fit-all approach to work.

• Be the first point of contact for all customer questions and queries.
• Construct and execute plans to identify, escalate, and remediate operational challenges.
• Work closely with Sales, Customer Success, Implementation, Engineering, and Product teams.

H1 provides a platform that leverages data and AI to unlock medical insights, promoting health equity and improving patient outcomes. The company fosters a collaborative culture focused on innovation and impact, though exact size is not specified.

• Respond to customer inquiries and complaints regarding missing samples, test results, and other issues via phone and electronic channels.
• Obtain and evaluate relevant information to handle inquiries, perform customer verifications, and escalate unresolved issues.
• Support sales team with account setups, orders, and tracking, while maintaining familiarity with all genetic tests.

Natera is a global leader in cell-free DNA testing, dedicated to oncology, women’s health, and organ health. The team consists of highly dedicated professionals from world-class institutions, fostering a culture of hard work and growth.