Be the first point of contact for all customer questions and queries.
Construct and execute plans to identify, escalate, and remediate operational challenges.
Work closely with Sales, Customer Success, Implementation, Engineering, and Product teams.

ABOUT YOU:

You’re a natural problem solver who enjoys finding solutions and helping customers.
You thrive on delivering customer care and satisfaction.
You are adept at juggling multiple issues and prioritizing based on many factors.

REQUIREMENTS:

3–5 years in a customer-facing support role.
Fluent in English (written and spoken).
Knowledge of ticketing systems (e.g. Zendesk, JIRA, Salesforce, etc.).

H1 OFFERS:

Full suite of health insurance options.
Generous paid time off and pre-planned wellness holidays.
Retirement options and health & charitable donation stipends.

H1

H1 provides a platform that leverages data and AI to unlock medical insights, promoting health equity and improving patient outcomes. The company fosters a collaborative culture focused on innovation and impact, though exact size is not specified.

Apply for This Position