New Product Support Specialist
Remote regions
USBenefits
Unlimited PTO
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Role Overview:
- Serve as the first point of contact for customers via multiple channels, delivering timely solutions.
- Research and resolve support issues within defined response and resolution goals.
- Prioritize and manage cases based on service level agreements.
Qualifications:
- 6 months to 1 year of customer service experience.
- Strong problem-solving, listening, and communication skills.
- Proficiency with case management systems like Salesforce, Jira, and Zendesk.
Compensation & Benefits:
- Annual salary range of $45,000 – $55,000 USD.
- Comprehensive benefits including health, dental, vision, 401(k) match, and open PTO.
- Remote work, career advancement, and professional development opportunities.
Mitratech
Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions. For over 35 years, they have served 20,000 global client companies, including 30% of the Fortune 500, and foster a diverse, inclusive culture with great people practices and learning opportunities.