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Customer Support Specialist I
OnBoard
US
Customer Support
Technical Support
Zendesk
Responsibilities:
- Resolve issues via phone, email, and chat with a friendly, professional demeanor.
- Deep-dive troubleshooting to identify root causes across multiple platforms.
- Manage support for different platforms simultaneously.
Qualifications:
- Strong technical aptitude and at least 2 years in customer service.
- Excellent English communication and typing 40+ WPM.
- Experience with Salesforce, Zendesk, Jira, or Splunk preferred.
Culture:
- Bring a positive, customer-obsessed attitude to every shift.
- Work in a supportive team environment with real ownership and impact.
- Embody H.E.A.R.T. values: Hero for Customers, Enjoy the Journey, Always do the Right Thing, Reach Forwards, Take Action and Go.
HireVue
Hirevue transforms how organizations discover, engage, and hire the best talent through its end-to-end hiring platform featuring video interviewing, assessments, and conversational AI. They have hosted over 70 million video interviews and 200 million chat-based candidate engagements for over 1200 customers worldwide, fostering a culture of innovation and ethical AI.